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Bakery Customer Service

4 months ago

Santa Rosa, United States Olivers Market Full time

**BAKERY CUSTOMER SERVICE**

**REGULAR PART TIME - $18.50-21.50/HR**

**SHIFTS: COMPLETE OPEN AVAILABILITY - EVENINGS & WEEKENDS REQUIRED**

***

Your job as a Bakery Customer Service Clerk focuses on providing excellent and friendly customer service and contributing to the daily operation of the coffee/juice bar and bakery counter.

**ESSENTIAL DUTIES AND RESPONSIBILITIES**
- Provide excellent customer service, address the needs of customers, and answer their questions in a timely and effective manner.
- Accurately operates bakery cash register.
- Acquire and maintain thorough knowledge of bakery menu, products, and services.
- Take orders with attention to detail. (e.g. preferences of dairy, vegetables in juice order, cake and pastry orders, etc.)
- Communicate and consult with baking and decorating staff on special order capabilities, design possibility, and production requirements.
- Prepare and serve hot and cold beverages. (e.g. coffee, espresso, blended drinks, juice, smoothies, etc.)
- Maintain a clean and well-stocked self-serve beverage station (e.g. coffee airpots, condiments, and paper goods).
- Maintain proper and accurate signage in display cases.
- Assist with packaging, pricing, and merchandising bakery products.
- Organize, rotate, and stock workstation and department supplies. (e.g. syrups, coffee/juice bar fridge, pastry/dessert case, paper goods & packaging products, etc.)
- Clean and sanitize work areas, utensils, and equipment.
- Operation of equipment. (e.g. register, espresso machine, bagel toaster, bread slicer, etc.)
- Answers phones and pages promptly and courteously.
- Follow and comply with established procedures, including Weights and Measures, health and sanitation and safe work practices.
- Immediately reports safety hazards and violations to supervisors.
- Performs opening, mid, and closing duties as assigned.
- Works all scheduled shifts and attends required trainings and meetings.
- Other duties as assigned by supervisors.

**SKILLS & QUALIFICATIONS**
- 18+ years old.
- Ability to follow directions and established procedures with attention to detail.
- Ability to effectively prioritize competing tasks in a fast paced, evolving environment.
- Ability to work a flexible schedule including nights, weekends, and holidays as needed.
- Clear and effective communication style, both written and verbal.
- Team-player who can also work independently with mínimal supervision.
- Basic math skills.
- Conversational English skills required when working with customers.
- Bilingual proficiency preferred.

**EDUCATION, CERTIFICATES, LICENSES**
- High School Diploma or general education degree (GED).
- Food Handlers Certificate (ServSafe or ANSI compliant organization).

**PHYSICAL REQUIREMENTS/WORK ENVIRONMENT** - The list below outlines the expectations, requirements, and conditions of this position:

- Works with and around flour/grains, dairy, fresh fruits, vegetables, nuts, and/or other food allergens.
- Frequently lifts/carries 20 pounds and occasionally up to 50 pounds.
- In a work day: constant standing/walking.
- Work requires the following motions: standing, walking, bending, twisting, squatting, kneeling, and reaching. Bending and twisting at waist and neck. Reaching above and below the shoulders.
- Hand use: single grasping, fine manipulation, pushing and pulling.
- Occasional exposure to extreme temperatures from work in and around freezers, coolers, refrigerators, ovens, stovetops, grills, barbeques, etc., inside and outside of the store in all weather conditions.
- Consistent work in wet and dry conditions.
- May require use of ladders or step stools.
- Exposure to FDA approved cleaning chemicals (gas, fumes, chemicals).
- Work with and around tools and equipment, including but not limited to knives, personal protective equipment, forklift, pallet jacks, hand trucks, six-wheel carts, baler, etc.
- Intermittent noise from equipment and machinery.
- Wear non-slip, water and oil resistant closed-toe shoes.
- Benefits for Part Time employees will follow all applicable State and Federal Regulations._