Informational Technology Manager

2 weeks ago

Washington, United States Bridges Public Charter School Full time

**Position**: Information Technology Manager - 8am-4pm

**Reports to**: Chief Operating Officer

**Start Date**: June 1, 2024

**Who We Are.**

Our mission is to provide an exemplary educational program that includes all students. Our developmentally appropriate, student and family-centered educational approach nurtures students to expand their developmental skills, in order to build a foundation for life-long learning. Our Core Values are:

- **Responsibility**
- **Engagement**
- **Acceptance**
- **Creativity**
- **Honesty**

**Who Are We Looking For?**

**As an IT Manager you will be responsible for**

**Technica**l
- Maintain essential day-to-day IT service operations to include, overall readiness (i.e. wireless, core systems, copiers, ISP, phones, etc.) and provide technical support for students, faculty, and families.
- Manage fleet readiness including device inventory, deployment, and updates for Windows PCs, laptops, mobile devices (tablets, phones, etc), printers, smart interactive panels, and other classroom or office technology.
- Provide workstation support and respond in a timely manner to end-user requests, escalating problems and identifying trends for broader intervention.
- Performs onsite repairs and manages warranty repairs of devices, and other equipment.
- Oversee and manage MSP Help Desk and 4 hours of weekly onsite IT Technology assistance.
- Support the overall effective use of instructional technology with rostering, integration, monitoring, coaching, and troubleshooting.
- Support other teams and leaders with technical expertise, project support, recommendations, and research as required.
- Ensure effective and timely onboarding and offboarding of staff, and manager processes and systems to provide a top-tier experience for new hires to the district. Coordinate with HR as necessary to ensure accounts and access are provisioned appropriately.

**Management**
- Maintain an accurate inventory of physical assets and oversee device lifecycle and replacement strategy.
- Oversee IT projects and solutions implementation, including making recommendations for improvements.
- Maintain at least twice a month check-ins with DNS (MSP) Account Manager.
- Handle business-critical IT tasks and systems administration.
- Research and evaluate impacts of emerging technologies, hardware, and software.
- Advise on inventory management, purchasing, and effectively budget to meet needs of school.
- Coordinate with the instructional team for deployment of equipment for student testing and support testing readiness.
- Develop and plan in conjunction with the instructional leadership a viable 3 year Instructional Technology implementation plan.
- Analyze department needs, identify vulnerabilities, and boost productivity, efficiency and accuracy to inform business decisions.
- Ensure network components meet needs and work together seamlessly, using the full range of capabilities, and stay informed about new features and competitive solutions.
- Continuously analyze current process, technologies, and vendors to identify areas of improvement

**SKILLS & KNOWLEDGE**:
**Technical**
- Must have basic knowledge of network and IAM principles - WAN’s, LAN’s, WAP’s, VLANS, Hybrid Cloud.
- Experience with operating systems such as Windows 10/11, Windows Server 2019 or higher, MacOS and ChromeOS, and MDM technologies accompanied with each (Intune, Chrome Enterprise, Mosyle/Apple School Manager).
- Experience in managing preparation configuration of Windows PC, and peripherals (scanner, printers, etc).
- Ability to provide outstanding customer service to staff and students.
- Must have experience with Google Workspace, Microsoft Office 365, Google Admin Console, Clever.
- Ability to communicate effectively with diverse individuals and handle calmly and efficiently situations ranging from routine to emergency.
- Ability to maintain strict confidentiality of sensitive information, operate with integrity and trust.
- Ability to both take direction and show initiative, gather information, solve problems, and propose solutions that demonstrate continuous improvement.
- Ability to manage multiple priorities, organize a diverse workload, handle multiple responsibilities, meet deadlines consistently,
- Committed to learning and growing - willingness to learn new things and eagerness to acquire new skills.

**QUALIFICATIONS**
- REQUIRED: 1+ year supporting school technology environments, managing Windows and Chrome Operating systems, supporting stakeholders.
- REQUIRED: Bachelor's degree or work experience equivalent
- PREFERRED: MCTS (Microsoft Certified Technology Specialist) and/or MCITP (Microsoft Certified IT Professional, and/or MCDST (Microsoft Certified Desktop Support Technician), Comptia A+ or Network+ Certification, or equivalent, Bilingual fluency to support families.

**SALARY & BENEFITS**

**$80,000-$95,000**

Salary is based on educational level, certification(s), and years of experience. Bridges offers the fo

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