Information Technology Services

4 weeks ago

Washington, Washington, D.C., United States Administrative Office Of The U.S. Courts Full time

Under the direction of AOTO Division Chief, the incumbent will serve as a recognized IT Solution Provider/Senior Engineer with a strong background in problem solving skills.

As an Information Technology (IT) Specialist within AOTO, the incumbent will lead a team of contractual IT professionals and engineers in the User Technology Integration Division to oversee and review completed work of contractor personnel for effectiveness in meeting objectives, accuracy, compliance with Judiciary guidelines, and adherence to best practices.

The incumbent oversees engineering components of AOTO-led projects; and communicates complex technical requirements to non-technical personnel. Perform multiple and varying assignments under the direction as required.

The ideal candidate for this position will have demonstrated experience deploying IT solutions from concept to operations.

The candidate will possess strong technical and interpersonal skills, the ability to work efficiently and collaboratively with highly technical peers, and the capability to manage and distribute workload.


Duties will include but are not limited to:

Functioning as an expert in providing solutions which support end-user technology services, including access management, integrated LAN management, and network operations.

The solutions support a wide range of IT services, including access management, unified endpoint management, file, network, print, remote access, unified communication and collaboration, business continuity and disaster recovery, and other services in the IT service management catalog.

Deploying solutions through a systems development life cycle from project initiation, through requirements, design and development, testing, implementation and full deployment and support transition to operations teams, leveraging best practices from Information Technology Infrastructure Library (ITIL) and Project Management Institute (PMI).

Driving innovation, modernization, and automation across the LAN infrastructure, including transitioning locally hosted IT services to a cloud hosted environment.

Defining roles and responsibilities for team members involved with projects. Overseeing all contractors pertinent to assigned project and tasks.
Identifying and interpreting customer requirements for solutions as well as new services. Acting as a liaison between the Engineering, Security and Operations teams to convert requirements into outcomes.

Providing Tier 2 and Tier 3 layers of end-user and system support, including problem reporting, resolution tracking and reporting.

Participating in the Information Technology Users' Group which provides a forum for addressing IT topics of interest to other AO departments.

Ensuring the delivery of service-related processes and implement improvement activities wherever necessary.
Automating processes using scripting languages.

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