Information Technology Specialist

Found in: beBee jobs US - 2 weeks ago


Washington, Washington, D.C., United States Department Of Veterans Affairs Full time
Summary

OIG is organized into seven operational units: the Immediate Office of the Inspector General, Office of the Counselor, Office of Audits and Evaluations, Office of Healthcare Inspections, Office of Investigations, Office of Management and Administration, and Office of Special Reviews. In addition to the Washington, DC, headquarters, OIG has offices located in more than 60 locations throughout the country.



Duties

The Information Technology Specialist , located in the Office of Inspector General (OIG), Office of Management and Administration, Information Technology (IT) and Data Analysis Division, IT Support Section. The Section is responsible for development, implementation, evaluation, and administration of OIG information systems, technical assistance, network systems management, and service desk & asset management for OIG personnel and offices nationwide.

The incumbent administers, develops, delivers, and supports information technology systems and services which require knowledge of IT principles, concepts, and methods. Acts as a liaison between OIG and Office of Information & Technology personnel.

The following are the duties of this position at the GS-13. If you are selected at a lower grade level, you will have the opportunity to learn to perform all these duties, and will receive training to help you grow in this position.

  • Provide all OIG customers a single point of contact for all Information Technology questions, support and communication.
  • Support Infrastructure components including wide area networking and converged technologies to include managing connectivity to OIG Offices, managing OIG wide area network, telecommunications (phone lines, data and voice circuits) Video conferencing technologies, wireless network, and universal network services such as infrastructure applications (CiscoWorks, WhatsUp Gold, Dell Open Manage, etc).
  • Deliver a full range of customer support services. Installs, tests, maintains, troubleshoots, and upgrades software and hardware. Diagnoses and resolves complex problems in response to customer reported incidents.
  • Configures and optimizes network servers, hubs, routers, and switches. Diagnoses and resolves network problems.

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