Information Technology Program Manager
2 weeks ago
The incumbent of this position will serve as an IT Operations "Versatilist" providing oversight to a wide range of IT operations and support services and will report directly to the Chief of the AO Operations and Support Division. The incumbent will have proven experience working in multiple areas of IT operations focusing on the consistent delivery of IT services following the IT Service Management (ITSM) process. The candidate should also possess strong interpersonal and technical skills with the ability to work efficiently and collaboratively with highly technical peers. The division has adopted the IT Infrastructure Library (ITIL) and continues to mature its IT service management program via a continuous service improvement approach.
Duties of the position include, but are not limited to:
Monitoring the overall operations and support of a wide range of IT services which support AO staff and contractors in multiple geographical locations, including operational oversight and performance monitoring of Service Desk, Deskside Support, A/V Conferencing/Meeting Support, Asset Management, Access Management, Printing services, and internal communications to AO staff and contractors. The incumbent will track milestones and Key Performance Indicators (KPI) for each operational service and report regularly to the Operations Division Chief.
Monitoring, analyzing and evaluating AO IT services and programs and taking actions to enhance performance and correct deficiencies. Participating in team meetings to inform customers of the direction of information technology initiatives. Advising the Operations Division Chief regarding operations and technical support within the AO. Maintaining knowledge and awareness of new developments in computer technology.
Providing oversight of contract staff with wide-ranging technical skills in the overall work and resources of the operation to include operational performance monitoring as well as oversight of a client-focused operations and service-desk staff committed to exceeding customer expectations.
Overseeing multiple layers of end-user and system support, starting with the AO's Service Desk (Help Desk), IT service requests, Incident tracking, problem reporting, and resolution tracking and reporting.
Interfacing with the IT Asset Management team (ITAM) point of contact to ensure proper inventory and tracking of IT infrastructure assets, including desktop hardware and software, mobile devices, conferencing equipment, servers, network devices and other supporting systems related to AO IT services.
Attending and proactively providing input with the division's change management practice, processes and procedures.
Monitoring the IT service management program (ITSM) successes and failures, reviewing surveys and customer feedback with focus on continuous service improvement.
Assisting with developing strategic and tactical plans to achieving long-range objectives supported by Key Performance Indicators (KPI). Reporting on IT activities involving planning, testing, piloting, and implementing information systems for the AO.
Assisting with developing recommendations for AO initiatives, including technical solutions related to AO-wide application and infrastructure policies.
Attending project meetings and providing feedback regarding project management activities, including multiple projects, some large or complex, through a systems development life cycle from project initiation, through requirements, through testing to implementation/deployment with focus on monitoring functional project area to ensure key milestones are completed on schedule.
Overseeing internal AO communications to AO workforce.
-
Information Technology Program Manager
2 weeks ago
Washington, United States Administrative Office Of The U.S. Courts Full timeThe IT Program Manager (ITPM) is responsible providing holistic program management for the EOC's IT Modernization initiatives, ensuring resources are synchronized in concert with legacy projects, maintaining (and deconflicting any issues) the integrated master schedule of all projects impacting operations, providing assistance to project managers, and...
-
Information Technology Program Manager
2 weeks ago
Washington, Washington, D.C., United States Administrative Office Of The U.S. Courts Full timeThe IT Program Manager (ITPM) is responsible providing holistic program management for the EOC's IT Modernization initiatives, ensuring resources are synchronized in concert with legacy projects, maintaining (and deconflicting any issues) the integrated master schedule of all projects impacting operations, providing assistance to project managers, and...
-
Information Technology Program Manager
2 days ago
Washington, United States JST Full time**Overview** JST is currently seeking a Information Technology Program Manager to join our team. This is a full-time position on-site in Washington, D.C. JST offers a full benefit package, a collaborative work environment and strong company culture. Veterans and military spouses are encouraged to apply. **Summary** The IT Program Manager will provide...
-
Information Technology Program Manager
2 weeks ago
Washington, Washington, D.C., United States Federal Aviation Administration Full timeThe Information Technology (IT) Program Manager develops, delivers, and supports information technology (IT) products, tools, systems and services that advance Facility and Engineering Services (F&ES or AJW-2) sustainment strategy business intelligence. Performs multiple, varying and complex assignments under the minimal direction of a manager,...
-
Information Technology Program Manager
2 weeks ago
Washington, United States Federal Aviation Administration Full timeThe Information Technology (IT) Program Manager develops, delivers, and supports information technology (IT) products, tools, systems and services that advance Facility and Engineering Services (F&ES or AJW-2) sustainment strategy business intelligence. Performs multiple, varying and complex assignments under the minimal direction of a manager,...
-
Information Technology Program Manager
4 weeks ago
Washington, United States Administrative Office of the U.S. Courts Full timeMain content Job Details for Information Technology Program Manager Court Name/Organization: Administrative Office of the U.S. Courts
-
Information Technology Program Manager
1 week ago
Washington, Washington, D.C., United States USAJobs Full timeDutiesThe Information Technology (IT) Program Manager develops, delivers, and supports information technology (IT) products, tools, systems and services that advance Facility and Engineering Services (F&ES or AJW-2) sustainment strategy business intelligence. Performs multiple, varying and complex assignments under the minimal direction of a manager,...
-
Information Technology Program Manager
7 days ago
Washington, Washington, D.C., United States USAJobs Full timeDutiesThe Information Technology (IT) Program Manager develops, delivers, and supports information technology (IT) products, tools, systems and services that advance Facility and Engineering Services (F&ES or AJW-2) sustainment strategy business intelligence. Performs multiple, varying and complex assignments under the minimal direction of a manager,...
-
Information Technology Program Manager
2 weeks ago
Washington, Washington, D.C., United States Administrative Office Of The U.S. Courts Full timeThe incumbent of this position will serve as an IT Operations "Versatilist" providing oversight to a wide range of IT operations and support services and will report directly to the Chief of the AO Operations and Support Division. The incumbent will have proven experience working in multiple areas of IT operations focusing on the consistent delivery of IT...
-
Program Manager
3 days ago
Washington, United States Information Technology Strategies LLC Full timeInformation Technology Strategies, LLC. is a government IT solutions provider servicing commercial and government initiative in various parts of the United States. We are currently seeking a Program Manager in the Washington, D.C. Metro area to work for our company. Summary: • Client Agency is U.S. Customs and Border Protection. • Manage complex...
-
Deputy Program Manager
4 days ago
Washington, United States Information Technology Strategies LLC Full timeInformation Technology Strategies, LLC. is a government IT solutions provider servicing commercial and government initiative in various parts of the United States. We are currently seeking a Program Manager to work for our company. Summary: Must have an ACTIVE U.S. Government Top Secret/SCI Clearance. Will be responsible for the management and oversight of...
-
Information Technology Program Manager
7 days ago
Washington D.C., United States USAJobs Full timeDutiesThe Information Technology (IT) Program Manager develops, delivers, and supports information technology (IT) products, tools, systems and services that advance Facility and Engineering Services (F&ES or AJW-2) sustainment strategy business intelligence. Performs multiple, varying and complex assignments under the minimal direction of a manager,...
-
Information Technology Program Manager
7 days ago
Washington D.C., United States USAJobs Full timeDutiesThe Information Technology (IT) Program Manager develops, delivers, and supports information technology (IT) products, tools, systems and services that advance Facility and Engineering Services (F&ES or AJW-2) sustainment strategy business intelligence. Performs multiple, varying and complex assignments under the minimal direction of a manager,...
-
Information Technology Manager
2 months ago
Washington, United States Judicial Branch Full timeSummary The United States Sentencing Commission is seeking an Information Technology Manager. The Information Technology Manager will be involved in all aspects of the Commission's computer information technology (IT) systems, networks, software, and hardware and will provide expert...
-
Information Technology Manager
1 month ago
Washington, Washington, D.C., United States Judicial Branch Full timeSummary The United States Sentencing Commission is seeking an Information Technology Manager. The Information Technology Manager will be involved in all aspects of the Commission's computer information technology (IT) systems, networks, software, and hardware and will provide expert advice, assistance, and technical support to the Commission's staff in the...
-
Washington, Washington, D.C., United States Office Of The Chief Information Officer Full timeAPPLICATION LIMIT: This vacancy announcement is limited to the first 150 applications received and will close at 11:59PM Eastern Time on the day that we receive the 150th application, or at 11:59PM Eastern Time on the listed closing date, whichever occurs first. We encourage you to read this entire vacancy announcement prior to submitting your application.As...
-
Supervisory Information Technology Specialist
2 weeks ago
Washington, United States Federal Emergency Management Agency Full timeWhat will I do in this position if hired? In this position, you will provide leadership and direction to a team of contractors and government specialist within the Cloud Environment and coordinates full life cycle support requirements, cost, and schedule for Information Technology customers. Typical assignments include: Facilitating the development of...
-
Information Technology Support Manager
1 month ago
Washington, United States Planet Technology Full timeHelp Desk Support Manager1-3 years in a Help Desk Support Management position in a large environment, Windows & Mac supportServiceNow experience required, implementations/administration experience preferredFamiliarity with ITSM/ITIL processesA+ Microsoft Certification preferredExperienced managing team of 5-15 Intune, JAMF, PC, Mac Formal JO Description:The...
-
Information Technology Support Manager
1 month ago
Washington, United States Planet Technology Full timeHelp Desk Support Manager1-3 years in a Help Desk Support Management position in a large environment, Windows & Mac supportServiceNow experience required, implementations/administration experience preferredFamiliarity with ITSM/ITIL processesA+ Microsoft Certification preferredExperienced managing team of 5-15 Intune, JAMF, PC, Mac Formal JO Description:The...
-
Washington, United States US Office of the Chief Information Officer Full time**Duties**: As a Supervisory Infromation Technology Specialist, GS-2210-15, you will be responsible for: - Supervises Information Technology (IT) personnel and provides oversight to IT contractors. Manages new projects and daily operations and maintenance for the Department's IT environment. - Manages and oversees contractor Service Level Agreements (SLAs)...