Information Technology Manager

2 weeks ago

Washington, United States Orrick Full time
Overview

Orrick currently has an excellent opportunity for an Information Technology Manager, based in our Washington DC office.

  • Mentoring, professional development and team building of direct IT staff reports.
  • Budgeting and Variance reporting. Assist Regional Head of IT in development of annual budget for local office. Review monthly expenses and GL postings.
  • Client engagement to ensure user satisfaction and problem resolution.
  • Define, publish, implement, and monitor performance standards for IS&T regarding user support.
  • Perform as Project Manager on specialty projects as directed by the Regional Head of IT.
  • Assume all or a part of the Regional Head of IT responsibilities in their absence or as directed by the Regional Head of IT.
  • Adhere and enforce all Firm's policy, IT policies and Risk Management.
  • Responsible for modeling and acting in accordance with Orrick's client service standards and core values.
  • This position requires occasional travel, and the ability to adapt to flexible work hours, including responsiveness to e-mails, text, and phone calls outside of normal business hours and as necessary to meet the business requirements of the Firm.
  • Provide status updates on IT managers calls, regional IT calls and local team meetings.
Responsibilities
  • Directly supervise on-site IT staff in the performance of their duties. Directly supervise outside consultants/vendors as needed. Prioritize and fulfill, or supervise the priority and fulfillment of user requests. Emphasize with staff the importance of providing excellent user support. Evaluate the support structure to ensure the ability to provide rapid and successful response to user needs and/or system problems. Set goals and performance standards for your direct reports and frequently evaluate their progress. Promote open communication with all members of the office, including timekeepers, non-timekeepers and legal support staff.
  • Manage, and where necessary participate in the deployment, maintenance, support and upgrade of desktops, laptops, tablets, mobile devices, printers, software, operating systems and miscellaneous hardware,
  • Ongoing analysis of Service Desk reports to ensure highest level of end user support is consistently delivered. This will include, but is not limited to identifying and taking action on: training needs; hardware upgrade or replacement; and your direct reports' performance evaluation.
  • In collaboration with peers firm-wide, promote technical proficiency and cross training, and maintain the solution/knowledge database within the help desk application, to continually improve customer service provided to users by your direct reports.
  • Supervise the flow of support information between your direct reports, functional departments, vendors and mangers.
  • Ensure and be accountable to ensure IT accurately maintain all IT assets in the Asset Management system.
  • Any and all other duties as assigned by the Regional Head of IT.
  • Responsible for modeling and acting in accordance with Orrick's client service standards and core values.
Qualifications
  • Bachelor's degree from four-year college or university (or equivalent experience) and five or more year's progressive related work experience in a similar role.
  • Excellent oral and written communication skills and exceptional customer service orientation with experience in working directly with clients and customers. Possess a strong sense of urgency in responding to user requests (verbal or electronically), problem solving and getting work done.
  • Experience in direct management of others including performance reviews, coaching and mentoring, and providing feedback.
  • Experience in budget/profit-loss statement management.
  • Proven experience in IT infrastructure, IT security, computer hardware, Microsoft Windows Server, Office 365, Apple Mac OS/ iOS, Android, mobile device management and asset management.
  • An energetic self-starter with a team-oriented approach consistent with the firm's culture and core values


Who is Orrick? Orrick is a global law firm focused on serving the technology & innovation, energy & infrastructure and finance sectors. Founded more than 150 years ago in San Francisco, Orrick today has offices in 25+ markets worldwide. We are recognized worldwide for delivering the highest-quality legal advice through our diverse teams and for our culture of innovation and collaboration. Financial Times selected Orrick as the Most Digital Firm of 2020, and in the past five years, the Most Innovative Law Firm of the Year three times and runner-up twice. For the ninth year in a row, Fortune named Orrick to its 2024 list of the 100 Best Companies to Work For. Learn more about our awesome employee experience here: Fortune 100 Great Place To Work certified company.

Compensation and Benefits

The expected salary range for this position is between $145,000 and $175,000.

Orrick is committed to providing a comprehensive, competitive, and thoughtful total compensation package to our attorneys and staff, wherever they work. This compensation and benefits information is based on the Orrick's estimate as of the date of publication and may be modified in the future. The level of pay within the range will depend on a variety of job-related factors that may include, but not limited to, qualifications, relevant experience or education, particular skills or expertise, geography. Other compensation may include an annual discretionary merit bonus, which would be determined by Firm and individual performance.

We offer a full range of elective health benefits including medical, dental, vision and life insurances; robust mental well-being benefits; child, family, elder, and pet care benefits; short- and long-term disability benefits; a health savings account (w/applicable medical plan), flexible spending accounts, long-term care insurance, and a 401K program. This role is eligible to employees will receive compensated time off through our Flexible Time Off program, generous Parental leave benefits, and paid holidays.

Please visit www.orrick.com for more information about the firm.

How to Apply: If you are searching for a chance to create an impact, you have a little grit and you love working with a team, we want to talk with you. To submit your resume and cover letter for this position, please visit our Staff and Paralegal Opportunities Listings at www.orrick.com/Careers. Orrick accepts applications for this position on an ongoing basis, until filled.

We are an Equal Opportunity Employer.

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