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Desktop Support Technician Ii

3 months ago

Falls Church, United States Varada Consulting Full time

**Overview**:
Varada Consulting, LLC is seeking a full-time **Desktop Support Technician II **to support the DHA program.

Job Duties:
**Responsibilities**:

- Daily client interface.
- Representing Client and its interests in all client engagements.
- Addressing and correcting any hardware, software or connection issues.
- Supporting Desktop and Laptop users and solves problems with Microsoft, Adobe, Roxio and other deployed software.
- Resolving problems through customer education, training and direct assistance.
- Ensuring backup, recover and data restoration from workstations for customers during upgrades or when a problem with the system is diagnosed.
- Responding and correcting formatting for printing and all other peripheral issues as they arise.
- Serving as the initial point of contact for troubleshooting all IT related problems, including hardware/software, passwords, and printer problems.

Qualifications:
Required:

- DOD 8570 IAT Level ll, or lll certification required: example Security+ CE
- Minimum of 3 years of enterprise experience in commercial or government environment.
- Familiar with all standard MS Office software systems and MS Project.
- Possess knowledge of workstation administration and management including imaging.
- Basic network support experience to include account administration in active directory environment.
- Excellent analytical, oral and written communication, presentation, and problem-solving skills.
- Ability to gain internal support and to operate independently without supervision.
- Must have the ability to establish a solid working relationship with customers, technical staff, managers and peers.
- Requires the ability to obtain a Public Trust Clearance

Preferred:

- Bachelor’s Degree desired.
- ITIL Foundations v3 desired.
- Knowledge of Remedy, ServiceNow or other trouble ticket software.
- Experience with Bombgar

Join an Award - Winning Team Voted as Most Innovative and Fastest Growing Company, Varada Consulting offers highly customized IT capabilities in the federal civilian and DoD market space in support of the mission objectives of the federal government. Varada provides competitive compensation and benefits packages including 100% employer paid healthcare premium.

Varada Consulting, LLC is an Equal Employment Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Pay: $60,000.00 - $70,000.00 per year

**Benefits**:

- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Health savings account
- Paid time off
- Parental leave
- Professional development assistance
- Referral program
- Tuition reimbursement
- Vision insurance

Schedule:

- Night shift
- Weekends only

Application Question(s):

- Do you hold an active secret clearance?

**Experience**:

- Desktop support: 3 years (required)

Work Location: In person