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Desktop Support Technician

3 months ago

Sioux Falls, United States Insight Global Full time

Type: 6 month Contract to Hire on W2

Hybrid: Onsite in Sioux Falls, South Dakota


**MUST be able to successfully pass a Credit Check**


Day-to-Day:

One of our Fortune 500 financial clients is looking for a Tier 1 Desktop Support Technician to join their team on-site in Wilmington, DE. He/she will be working alongside other Tier 1-3 technicians and monitoring their ticketing system. This person will also be responsible for the troubleshooting of passwords, video conferencing platforms, Cisco switches/firewalls/routers, Apple operating systems, and mobile devices including Androids and iPhones. This resource should also be familiar with the PC build-out process and be comfortable presenting to internal employees. This role is on-site 4 days per week in Sioux Fall and remote the remaining day.


Qualifications:

- 3+ years of Desktop Support experience

- Experience working in a ticketing system environment

- Troubleshooting experience (connectivity, password resets, video conferencing platforms, Cisco products, Apple operating systems, and mobile devices including Androids and iPhones)

- Familiar with quick PC build-out processes

- Comfortable presenting to internal employees


Plusses:

- Banking/Financial industry background