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Resort Operations Manager in Training
3 months ago
*RESORT OPERATIONS
NAGER IN
- INING
- Join the
fun, f
- paced Hospi
- ity team
- Destination
Geneva National a
- develop on-the-job
kills that will rocket y
r résumé and career to the next level. Take advantage of this unique opportunity to train alongside our professional, customer-centric Front Desk/Call Center team, honing your communication, leadership, customer service, and problem-solving skills while based in the bustling and beautiful Lake Geneva, Wisconsin’s premier resort town. As a Resort Operations Manager in Training, you will experience the importance of Front Desk and Call Center operations at a multi-property, semi-private resort.
- Learn to process guest check-ins, check-outs, room assignments and special requests.
- Develop refined customer service skills, both in-person on by phone.
- Acquire the ability to anticipate and respond to guest needs.
- Work with the Call Center/Front Desk team to establish and meet sales goals.
- Multi-task by speaking with customers while making online reservations in real time.
- Run and check daily reports using tee time and reservation software.
- Develop guest recovery skills to meet customer expectations graciously.
- Uphold opening and closing protocols and service standards.
- Participate in and contribute to weekly team meetings. *Requirements*
- Currently enrolled in a four-year college program or recently graduated
- Emphasis of study preferred to be focused on hospitality, resort, sales, or restaurant management
- Strong organizational, leadership and communication skills
- Capable of a minimum 10-week commitment _*Applicants must be authorized to work in the US without requiring sponsorship now or in the future.*_ *Why Destination Geneva National?* Specializing in the golf club lifestyle, Destination GN hosts 54 holes of signature golf by Palmer, Player and Trevino, award-winning dining and event venues, a one-acre Himalayas-style putting course, lakeside driving range, sprawling semi-private Clubhouse with sweeping verandas, sleek on-course executive suites and cottages, and the 146-room Ridge Hotel. Tee up a career at Southeast Wisconsin’s premier golf resort and set the stage for celebration. *BENEFITS
- * Option for pay-as-you-earn with Dayforce Wallet.
- Opportunity to work in a stunning resort setting with access to recreational facilities.
- Encouraging and supportive work environment that values creativity and teamwork.
- Potential for professional growth within a dynamic hospitality organization.
- All seasonal and year-round staff receive benefits including complimentary golf, discounts at our dining facilities and Pro Shop, reduced greens fees for your foursome, special hotel rates for friends & family, monthly associate golf tournaments, fitness center discounts, and more.
- Comprehensive benefits package for full-time/year-round staff, including health, dental, vision, short-term disability, and life insurance; pet insurance; and a 401k retirement plan.
- Paid time-off for full
- and part-time associates.
- Employee discount Shift:
- 8 hour shift
- Day shift
- Night shift Weekly day range:
- Weekends as needed Work Location: In person
