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Sales Operation Coordinator

4 months ago

Industry, United States LEE KUM KEE Full time

**ABOUT THE COMPANY**

Founded in 1888, Lee Kum Kee, a Hong Kong-based global food company, specializes in creating condiments and sauces that promote Chinese cuisine worldwide. With more than 200 products to choose from, Lee Kum Kee takes the mystery out of cooking authentic and delicious Asian foods in the comfort of your kitchen. Lee Kum Kee is committed to providing authentic and innovative condiments and sauces featuring the highest quality ingredients. Armed with a unique management culture, stringent quality control, superb and innovative products, coupled with the century-long brand reputation, Lee Kum Kee has achieved unanimous recognition and won numerous prestigious awards.

Lee Kum Kee (USA) Inc., a division of Lee Kum Kee International Holdings Ltd., has its headquarters and manufacturing facilities in Southern California with more than 300 employees. We are looking for the best and brightest talents to join our company and work together to bring the next level of success

**BENEFITS**
- Medical, dental, life insurance covered by the company
- 401(k) retirement plan with company match
- Two (2) weeks vacations
- Ten (10) paid holidays

***

To perform this job successful, the **Sales Coordinator** must support the Sales Operations Function with daily sales activities.

**ESSENTIAL FUNCTIONS**

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Process orders and coordinate on-time product deliveries (US & Overseas).
- Respond to customers inquiries and provide customer services.
- Follow the policy and procedures.
- Monitor inventory status to ensure product availability for the orders.
- Prepare product bulletins (customer price list and promotional products).
- Prepare Customer Master Record form for new account set up.
- Provide Certificate of Analysis (COA), if necessary.
- Prepare warehouse requisitions for trade samples/special promotions.
- Process product returns for expired products and/or damage products.
- Team up with Sales to follow up aging AR including outstanding invoices, short payments, and credit memo.
- Coordinate with Sales & Marketing Function in terms of product specifications, Insurance Certificate, shipping product samples, demos, and customer complaints.
- Prepare business plans, correspondence, projects, and reports if needed.
- Responsible for assisting /covering other markets and customers when necessary.
- SAP support.
- Ability to travel locally if needed.
- Other duties as assigned.

**COMPETENCIES**
- Problem Solving
- Action Oriented
- Planning & Organizing
- Customer Focus
- Self-Development

**SUPERVISORY RESPONSIBILITIES**

This position has no supervisory responsibilities.

**QUALIFICATIONS**
- To perform this job successfully, an individual must be able to perform each major responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the major responsibilities.
**
EDUCATION, SKILLS and EXPERIENCE**
- This position requires a Bachelor’s degree or one to two years of related experience in the food industry and/or training; or equivalent combination of education and experience.
- Computer literate in Microsoft Word, PowerPoint, Excel, and SAP experience is a plus.
- **
LANGUAGE SKILLS**
- Must be able to speak Chinese; reading and writing is a plus.
- **
MATHEMATICAL SKILLS**
- **
PHYSICAL DEMANDS**
- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Regularly required to use hands and fingers on computer keyboard, cell phone, and office equipment.
- Required to stand, sit, kneel, and walk when performing this job.
- Occasional lifting and/or moving up to 50 pounds may be necessary (e.g., moving products, supplies, materials, or samples).
- This position requires travel - about 10% out of the office.
- **
WORK ENVIRONMENT**
- The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
The noise level in the work environment is light to moderate.

The position is sited in office settings and may visit the plant and warehouse locations from time to time.
- It is Lee Kum Kee’s policy to seek and employ the most qualified persons in all jobs in a manner which will ensure equal employment opportunity as well as administer personnel actions in a manner as to not discriminate against any person on the basis of race, color, religion, national origin, age, sex, sexual orientation, disability or protected veteran status. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential func