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Customer Service Collections Agent
2 months ago
Position Overview:
As a Collections Agent, you will play a crucial role in managing outstanding debts within a dynamic call center environment. Your primary responsibility will be to engage with customers regarding their unpaid accounts, ensuring effective communication and resolution.
Key Responsibilities:
- Conduct collection calls with a focus on maintaining positive customer relations.
- Inform clients of their overdue accounts and utilize established strategies to facilitate payment.
- Adhere to standard operating procedures for call management and collection practices.
- Clarify the consequences of unpaid accounts to clients.
- Surpass established metrics for call volume, successful contacts, and funds recovered.
- Efficiently navigate various software tools, including email and dialer systems.
- Undertake additional tasks as required.
Required Qualifications:
- Strong background in customer service.
- Ability to handle challenging conversations with patience and professionalism.
- Proven track record as a collections or call center professional.
- Capacity to manage a high volume of calls effectively.
- Proficient in using MS Mail, relevant software applications, and dialer systems.
- Goal-oriented with a knack for negotiation.
- Excellent problem-solving abilities.
- Self-motivated and dependable with a strong attendance record.
- Familiarity with industry regulations and standards.
- Competence in Microsoft Word and Excel, along with experience in digital communication tools.
