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Product Manager
3 months ago
**Position Type**:
Full time
**Type Of Hire**:
Experienced (relevant combo of work and education)
**Education Desired**:
Bachelor of Commerce/Business
**Travel Percentage**:
15 - 25%
**ABOUT THE ROLE**
As a Product Manager you will be responsible for managing life cycle product planning activities and high quality delivery of FIS Card Personalization new products, enhancements and releases to market. You will also be defining product roadmaps to meet market requirements in support of product line strategy by considering position in life cycle, product profitability, pricing strategies, client satisfaction and sales success rate. **This is a remote eligible role**. This is an individual contributor role with no direct reports.
**WHAT YOU WILL BE DOING**
- Manages product plan by ensuring changes in market and business priorities including integration needs and technology advancements are reflected. Presents status updates at quarterly and annual stakeholder meetings.
- Demonstrates leadership by establishing and articulating a clear vision of success and how goals and objectives will be achieved.
- Prepares and presents product plans. Identifies risks and challenges, opportunities and growth strategies, business integration needs and retirement plans.
- Prepares and presents product roadmap reviews as well as providing product’s general strategic direction.
- Manages project inventory during budget planning process, interlocks on all companion activity and prioritizes as necessary to execute against plan throughout the year. Determines release dates.
- Monitors and understands product’s profit and loss statement. May be responsible for revenue and profitability of assigned products.
- Provides content for product roadmaps, ensures timely delivery, and provides business reasons for any changes/revisions made to roadmaps.
- Engages and interacts with clients during feedback sessions, focus groups, user groups and requirements gathering sessions. Practices open and honest communications with clients.
- Acts as product launch manager when appropriate for new products or rollouts of major releases.
- Serves as the liaison between the business stakeholders (i.e., Product, Operations, Datacenter, Processing, etc.) and the Agile Product Owners and Development teams.
- Completes business scope documents and defines and documents user personas for individual products.
- Manages vendor relationships key to product delivery.
- Collaborates with vendor support managers for oversight and maintenance of all secondary and support vendor relationships.
- Coordinates and facilitates pilot activities acting as primary contact with client, securing pilot agreement and monitoring progress. Determines success criteria and recommends “go / no go” decision.
- Acts as escalation point for client issues that require product change resolution (does not include standard problem escalation process.
- Determines and approves all service level agreements (SLAs) related to products and includes with business scope documents.
- Works closely with development teams to review enhancement requests for strategic value and align resources to high priority project.
- Presents product information and industry thought leadership to external audiences in webinars and client conferences.
- Provides presentations to clients during business reviews, prospect briefings and internal group meetings.
- May require up to 25% travel.
- Other related duties assigned as needed.
- Identify, design, test, and validate experiences that solve customer needs.
- Collaborate with cross-functional stakeholders to set near and long-term objectives, identify and define metrics-based goals, and drive progress against those goals.
- Write agile user stories with clear acceptance criteria, that are targeted to iteratively improve capabilities overtime while validating their impact towards defined goals.
- Define KPIs, track results, and drive improvements.
**WHAT YOU WILL NEED**:
- Thorough knowledge of FIS Card Production products supported, or background in Fintech/Card Production
- Requires 4-7 years of Agile Product Owner experience, general business skills, industry knowledge, financial management and planning skills, long-term vision and executive presence
- Effective presentation and interpersonal skills
- Knowledge of financial services industry and associated products
- Ability to utilize judgment in decision making process and decisions related to job tasks
- Ability to communicate effectively with all levels of management in an organized, professional manner
- Client relationship management skills, understanding and focusing on clients’ needs, establishing credibility and building positive, professional, relationships with clients
- Team skills, including ability to establish and maintain effective working relationships with all levels within organization, internally and externally
- Requires strong time management skills, attention to detail and
