Head of Operations and Sales
4 weeks ago
**SUMMARY** The Head of Operations and Sales will be a dynamic, experienced and results driven leader to direct our multi-faceted health and wellness facility in El Segundo.
We are looking for a visionary leader with a commitment to delivering exceptional customer experiences and driving business growth through strategic partnerships and community engagement.
**ESSENTIAL FUNCTIONS**
**Team Leadership**
- Foster a positive and inclusive team culture that promotes collaboration, innovation, and a strong sense of purpose aligned with the company’s mission and values.
- Provide ongoing training, coaching, and professional development opportunities to empower team members to achieve their full potential and contribute to the success of the facility.
- Collaborate with departmental leaders to optimize the customer experience and understand the customer’s needs to provide a frictionless health journey.
- Lead the recruitment and selection process for building a high-performing sales and operations team, including defining job roles, conducting interviews, and making hiring decisions.
- Lead, mentor, and motivate the operations and sales team to achieve individual and store sales targets.
**Communications and Collaboration**
- Facilitate effective communication and collaboration among team members, departments, and external partners, promoting transparency, trust, and mutual respect.
- Conduct regular team meetings, huddles, and brainstorming sessions to foster idea sharing, problem-solving, and cross-functional collaboration on key initiatives.
- Encourage open feedback channels, constructive discussions, and a culture of learning and feedback to drive innovation and continuous improvement across the organization.
***Sales Strategy and Performance**
- Ensure efficient and effective sales processes and workflows to streamline operations and enhance customer experience.
- Develop and execute community-centric sales strategies, engaging local residents and businesses to build a strong and supportive network.
- Collaborate with the marketing lead to develop and implement sales strategies tailored to the individual targets in the South Bay and surrounding area. These will include B2C and B2B opportunities.
- Identify key market segments and develop targeted sales strategies to capture new customers and drive revenue growth.
- Use market data and community knowledge to deploy the sales team in targeted segments while tracking results and adjusting regularly.
- Focus strategies to maximize membership sales revenue with emphasizing personalized sales approaches tailored to individual needs.
- Plan and execute promotional sales events and campaigns to attract new members/guests and enhance retention rates, incorporating personalized sales messaging and experiences.
- Work with Sales Lead to develop KPIs to monitor sales metrics and performance indicators to evaluate team and individual performance.
- Implement CRM software or other tools to streamline sales workflows, track customer interactions, and analyze sales data for actionable insights.
- Analyze sales data and generate regular reports to evaluate progress and identify areas for improvement, leveraging insights to refine personalized sales strategies
**Member Experience and Relationship Management**
- Ensure exceptional member experiences by fostering a culture of personalized service and attention to detail, guiding the operations and sales team to customize a la carte offerings based on individual goals.
- Build and maintain strong relationships with current and prospective members and guests ensuring their needs are met and expectations exceeded through personalized sales interactions.
**Operations Management**
- Oversee the day-to-day operations of the facility, ensuring it is well-maintained, clean, and safe for customers, team members, and visitors.
- Develop and implement operational protocols, safety procedures, and emergency response plans to mitigate risks and ensure regulatory compliance.
- Coordinate with facility management vendors, contractors, and service providers to schedule maintenance, repairs, and upgrades as needed, optimizing operational efficiency and cost-effectiveness.
- Own the safety and security of the facility as the point of contact for all access control and security tools.
- Analyze operational workflows, identify inefficiencies, and streamline processes to improve productivity, improve customer experience, and enhance overall operational efficiency.
- Implement labor management principles, continuous improvement methodologies, and operational best practices to optimize resource allocation, minimize waste, and maximize output.
**Financial Management and Budgeting**
- Develop and manage operations and sales budgets, allocating resources effectively to optimize productivity and ROI.
- Collaborate with the finance team to develop accurate forecasts and opportunities to optimize the mix of business.
- Develop and manage budget
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