Front Desk Receptionist

4 weeks ago

Santa Cruz, United States Tea House Spa Full time

**About us**

Tea House Spa has been in operation for decades with our spa overlooking a bamboo garden over 70 years old. We have a dedicated and lovely staff we are proud of and would love to add more to our team to accommodate our thriving business.

For over 20 years, the Tea House spa has offered locals and visitors a getaway for relaxation, refuge, and rejuvenation among a historic Japanese bamboo groove found tucked away from the hustle and bustle of downtown life. We are passionate about providing clients with a rejuvenating experience they can count on as part of their regular self-care regime. We are seeking to add a kind and hard working individual.

**General Front Desk Duties**:

- Create a welcoming and inviting atmosphere for clients during check-in and check out.
- Sales; services and products. Knowledge of both, and re-booking opportunities.
- Consistently provide professional, engaging, and friendly service.
- Answer telephones / Book appointments; consult callers about their specific needs.
- Process client payments and be responsible for shift-end cash drawer balances.
- Prepare and serve Tea.
- Washing dishes.
- Maintain a clean and professional spa environment; following established cleaning schedules.
- Maintain a professional appearance at all times.
- Maintain professional relationships with all company contacts.
- Laundry inventory and cycles.
- Massage and Tub room turn over, including disinfecting and cleaning protocols to prevent COVID-19.
- Accurate record keeping for appointments, payments, scheduling, tub testing, and facility information.
- Knowledge of facility systems.
- Follow Shift specific duties for spa appointments, and actively partake in accountability for cleaning and business flow.

**Typical time spent during your shift**:
50% of your time will be spent cleaning, disinfecting, resetting rooms, restocking supplies, and testing water quality.

**This is an ideal position for you if**:

- You are personable and enjoy providing a welcoming and relaxing environment for our guests.
- You have a natural instinct to organize, clean, and provide welcoming space for our guests.
- You understand the importance of the little details and can complete them without prompting.
- **You can follow written instructions by replying to this ad with a cover letter and answering the questions in the "To Apply" section of this job posting.**:

- You understand basic scientific methods ( for balancing water quality).
- You are not intimidated by basic problem solving for saunas, tubs, software, heaters, and other equipment.
- You enjoy moving around and being active. This is not a job that is stationary.
- You are reliable and come to work on time.
- You are flexible and available to work evenings and weekends.
- You have reliable transportation and a functioning smartphone.
- You can follow written instructions and directions.
- 1. Have you worked in a spa/hotel before? Please describe your experience:

- 2. Do you listen? Give an example of when you did or when you didn’t listen.
- 3. How have you demonstrated excellent customer service and communication skills in your last position?
- 4. Why should we hire you? Give us an explanation of your passion, skills and interesting facts about you

**Job Type**: Part-time

Pay: From $17.00 per hour

Expected hours: 15 - 25 per week

**Benefits**:

- Flexible schedule

Shift:

- Day shift
- Evening shift

Weekly day range:

- Monday to Friday
- Weekends as needed

Application Question(s):

- We are currently looking for someone who is available on Wednesday and Friday. Will this work for you?
- Do you have Booking Experience with Square? If the answer is no, please explain what type of softwares you have use(d) in general.

**Education**:

- High school or equivalent (preferred)

**Experience**:

- Spa/Hotel: 2 years (required)

Shift availability:

- Day Shift (preferred)
- Night Shift (preferred)

Work Location: In person

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