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Clerical Associate Level Iii-wic

4 months ago

New York, United States NYC Health + Hospitals Full time

**About NYC Health + Hospitals**:
Lincoln Medical and Mental Health Center is one of New York City’s premier acute care hospitals. Located in Downtown Bronx, Lincoln is a teaching hospital renowned for its Centers of Excellence, and a recognized industry leader in the implementation of state-of-the art medical technology and best practices. Our team of highly trained and caring medical professionals is dedicated to providing the highest quality health care that is safe, compassionate, culturally competent and patient-centered. Comprehensive services are offered in three major primary care areas: Medicine, Pediatrics, and Women’s Health in addition to more than eighty (80) specialty services. At Lincoln, the safety and comfort of our patients is our number one priority.

At NYC Health + Hospitals, our mission is to deliver high quality care health services, without exception. Every employee takes a person-centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships between all persons.

**Purpose of Position**:
Under the direct supervision of the Coordinating Manager/designee, performs clerical duties and supervises subordinate clerks.

**DUTIES & RESPONSIBILITIES**:

- Follows policies and procedures as outlined by the New York State Department of Health (NYSDOH) WIC Program, the New York State Department of Agriculture, and Lincoln Medical and Mental Health Center
- Initiates the certification process by correctly determining participant’s income qualification, residency, and identification for eligibility in the WIC Program, utilizing the New York Women, Infants, and Children’s (NYWIC) electronic system
- Assists participants in obtaining the WIC2Go app to streamline their shopping experience.
- Processes Verification of Certification (VOC) requests
- Scans pertinent documents into NYWIC
- Schedules WIC participants for certification appointments and reschedules missed appointments.
- Follows safety protocols by locking the door to the Distribution Area
- Answers telephones in a professional manner, interviewing callers so that correct information is disseminated
- Calls participants to remind them of appointments, as assigned
- Maintains participant confidentiality by following HIPAA
- Greets participants, and co-workers and courteously answers the telephone, directing calls appropriately. Uses **AIDET **_(_**_A_**ddress the participant using eye contact,**_ introduce_** oneself, **_D_**escribe the process that will take place, **_E_**stimate the waiting time, and **_T_**hank the person for using our program) when addressing participants.
- Performs evening and Saturday rotations as assigned.

**Minimum Qualifications**:
1. A high school diploma or its educational equivalent; and

2. Six (6) months of full-time satisfactory clerical experience and/or experience interacting with the public, such as processing sales; taking, processing, and delivering orders; obtaining and dispensing information; listening to and resolving customers concerns, problems, and complaints; and/or performing related customer service activities.

**How To Apply**:
Lincoln Medical & Mental Health Center
Human Resources Department
234 Eugenio Maria De Hostos Blvd, (East 149th Street),
2nd Floor, Annex
Bronx, NY 10451
Attn: Recruitment Unit

NYC Health and Hospitals offers a competitive benefits package that includes:

- Comprehensive Health Benefits for employees hired to work 20+ hrs. per week
- Retirement Savings and Pension Plans
- Loan Forgiveness Programs for eligible employees
- Paid Holidays and Vacation in accordance with employees' Collectively bargained contracts
- College tuition discounts and professional development opportunities
- Multiple employee discounts programs