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General Manager

4 months ago

Grand Rapids, United States Woosah Outfitters + Outside Coffee Full time

**General Manager | Grand Rapids**

**Job Summary**:
The General Manager is a natural leader who’s passionate and enthusiastic about connecting with the teams and community through a unique experience while exhibiting exceptional leadership, customer service and product. The General Manager focuses on creating a great place to work for team members while promoting the values and goals of the company. They are responsible for the day to day shop operations while maintaining high standards and company values. The Shop Manager is eager to improve upon shop systems and processes to accommodate a growing business. This person is a positive force who advocates for improvement, growth and benefit of each team member and the company as a whole. They enjoy working closely in a non traditional environment (coffee truck) and the outdoors.

**Overview for Outside Coffee Co.**:
**Daily Responsibilities**:
**Team Member Support**:Number one priority is supporting the staff working in the truck and shop by assisting when necessary.
- Dialing in, deep cleans, long lines, new trainee support, menu questions, etc.
- Ensuring proper shift coverage when team members call out sick or are unable to work.
- Touch base on any promotions, events, and/or additional tasks for the day that are out of the ordinary

**Efficient Shop Operations**:Oversees the shop is running effectively and efficiently by checking in daily on the following items. The manager takes initiative to solve problems as they arise.
- Hitting Sales Goals
- Staff Morale
- Completion of cleaning duties
- Temps in refrigerators
- Expiration dates on food items
- Cleanliness of property (trash, snow/ice/leaf removal)
- Organization of storage room

**Communication**:

- Uses Slack and face to face conversation to communicate with staff and owners regarding relevant daily information.

**Property Maintenance**:

- Clean up any trash on the property including the surrounding driveway and sidewalk areas.
- Keep customer and employee entries clear of debris + snow
- Report property and building issues to Sarah as soon as possible.

**Weekly/Monthly Responsibilities**:
**Ordering** the correct amount of goods within budget but also supplies enough goods until the next delivery.

**Meetings/Recaps**:Meet with leadership and supervisor(s) at least once a week to discuss previous week’s sales, labor, goals, accomplishments, areas of opportunity, events, etc.
- Effectively communicates with the Supervisor so they can execute within the truck as a team
- **One-on-Ones**:Routinely performs one-on-one feedback sessions with every team member and responds to feedback efficiently and in alignment with company values and standards..

**Equipment**:Maintains and cleans equipment on a consistent basis or delegates those responsibilities.

**Schedule**:Makes and publishes schedule consistently two weeks in advance and within budget

**Deposits**:Processes deposits and makes change
- Ensures deposits are correct and follows up with staff when they are off by more than $1.

**Garage/Loft/Backstock Cleanliness**:Consistently completes garage/loft cleaning responsibilities or delegates to the Supervisor.

**Detailed Job Description**

**Employee Management**

**Hiring**
- Hires staff depending on the needs of the Outside Coffee and Woosah.
- Diligently keeps record of team member documents, policies and government required documents.
- Perform interviews with interview template
- Hire applicants and send over new hire paperwork
- Submit all new hire paperwork and signed offer letter to Kelly
- **Training**:

- Ensures each team member has received proper training to perform their job efficiently.
- Schedules Ferris training as needed for new hires, continued education, or for seasonal changes.
- Trains staff on seasonal menu and community cup menu changes.
- Revisists training guides and daily task lists to keep them up to date.
- **Development**:

- Coaches and counsels team members for improved performance, documenting developmental plans as necessary
- After consulting with the leadership team, promotes and demotes employees when appropriate.
- Ensures that all team members follow the policies and proceedures outlines in the employee handbook
- Coaches and counsels team members for improved performance, documenting developmental plans as necessary
- Has consistent and honest performance reviews with staff monthly
- Encourages feedback from current and former staff to improve the experience
- Exit interview is to be offered to each exiting employee regardless of reason and to be executed by direct manager but may be done by anyone else in leadership upon request
- **Discipline**:

- Disciplines and documents conversations with team members who are not complying with company values and standards.
- **Daily Support**:

- First priority is shop efficiency and team member support so the Manager is responsible for prioritizing assisting during times of need over every other task.
- When