Manager Customer Service Operations
2 months ago
**Job Duties**:
- Participates in development of performance standards for Customer Service teams, evaluates actual performance against standards, and implements action plans for improvement.
- Manages resource allocation in order to realize efficient production.
- Acts as a liaison between all customer service teams and other departments.
- Develops training and policy development goals and provides oversight to ensure the goals and program are aligned with Customer Service operation goals.
- Maintains decision making authority with regard to clients, employers, vendors, regulators, providers and occasional legislators.
- Works closely with the Customer Service Support Team to continually assess the effectiveness of the Quality Assurance program, and makes recommendations for revisions as needed.
- Performs supervisory functions of departmental recruiting, hiring, training, discipline and counseling.
- Performs performance appraisals on direct reports.
- Assists in preparation of annual department budgets.
Work is typically performed in an office environment. Accountable for satisfying all job specific obligations and complying with all organization policies and procedures. The specific statements in this profile are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job.
- Relevant experience may be a combination of related work experience and degree obtained (Associate’s Degree = 2 years; Bachelor’s Degree = 4 years).
LI-REMOTE
**Position Details**:
**Health insurance claims experience required.**:
**Internet requirements**:
***Employee required to have/supply: Cable modem, (high speed, only - No DSL or Wireless Cellular Service or Satellite Service) The minimum requirement is:
- 25 MBPS UP
- 75 MBPS DOWN
-
We have other current jobs related to this field that you can find below
-
Garden Center Merchandiser
4 weeks ago
Danville, United States National Garden Service Full timeJob DescriptionJob DescriptionIs the garden center, greenhouse or plant nursery your happy place? Do you enjoy working outdoors, starting in the morning each day? Are you seeking a part time job that is seasonal in nature (approximately March-December)? If this sounds like you, we invite you to apply with us!**Our Garden Center Merchandiser role often pairs...
-
Customer Service Representative
1 month ago
Danville, United States Waterco Full timePay: $15-17/hr Job Responsibilities:Extensive problem-solving, order processing, and performing standard maintenance of current customer accounts. Following company protocols, policies, and goals while acting on opportunities to optimize the efficiency of the department. Providing proactive sales support to assign customer accounts by developing close...
-
Customer Service Representative
1 month ago
Danville, United States Face Reality Skincare Full timeAbout Face Reality: Face Reality Skincare was created with one goal: to give people clear skin and confidence. With over 50 million people suffering from the physical and emotional toll of acne, we made it our mission to develop an effective way to achieve clear skin through adaptive, expert guidance by trained estheticians and premium formulas that use only...
-
Customer Service Representative
2 weeks ago
Danville, United States Waterco of the Central States, Inc. Full timeJob DescriptionJob DescriptionPay: $15-17/hr Job Responsibilities:Extensive problem-solving, order processing, and performing standard maintenance of current customer accounts.Following company protocols, policies, and goals while acting on opportunities to optimize the efficiency of the department.Providing proactive sales support to assign customer...
-
Customer Service Transformation Manager
3 months ago
Danville, United States Viscofan Full timeJob DescriptionJob DescriptionThe candidate selected for this role will train in the Danville, IL plant for approximately 6-12 months, depending on experience. Once the initial training is completed, the position will be located in Montgomery, AL, at the appropriate time based on several criteria. Travel will be expected in this role.Job PurposeThe primary...
-
Storage Customer Service Associate
1 month ago
Danville, United States Mini Mall Storage Properties Full timeEstablished in 2020, Mini Mall Storage Properties has been successfully acquiring storage facilities throughout North America with rapid expansion in the United States. We have a team of talented and diverse self-storage experts who span across 15 states and 7 provinces to support and manage our rapid growth across North America. With over 50,000 units and...
-
PT Customer Service Leader
4 weeks ago
Danville, United States Food Lion Full timeAddress: USA-VA-Danville-1461 S Boston Road Store Code: Store 02621 Front End (7235210) Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a week across 10 Southeastern and Mid-Atlantic states. PRIMARY PURPOSE To provide fast,...
-
FT Customer Service Leader
4 weeks ago
Danville, United States Food Lion Full timeAddress: USA-VA-Danville-540 Westover Drive Store Code: Store 00625 Front End (7213289) Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a week across 10 Southeastern and Mid-Atlantic states. PRIMARY PURPOSE To provide fast,...
-
Service Coordinator
3 weeks ago
Danville, United States Piedmont Service Group Full timeJob DescriptionJob DescriptionService CoordinatorAs a Service Coordinator for Piedmont Service Group, a commercial HVAC company, your primary objective is to utilize the dispatch software to effectively maintain work schedules for service representatives and ensure that customer commitments are met in a timely manner. This position must maintain a working...
-
Customer Service Representative
2 weeks ago
Danville, United States Randstad Full timeJoin a leading healthcare organization where innovation meets compassion, and your talents in customer service make a meaningful impact. As a Customer Service Representative, you'll be at the forefront of patient interaction, ensuring they receive the care and information they need with professionalism and empathy. At our hospital, we value excellence,...
-
Customer Service Representative
1 month ago
Danville, United States The Habegger Corporation - IllinoisIowa Regional Office Full timeJob DescriptionJob DescriptionThe Habegger Corporation in Champaign, IL is looking to hire a full-time Customer Service Representative to provide day-to-day support for our HVAC customers. Do you have exceptional multitasking skills? Are you looking for an opportunity to contribute to sales growth while performing administrative duties for a successful...
-
Customer Service Representative
4 weeks ago
Danville, United States Randstad USA Full timeJoin a leading healthcare organization where innovation meets compassion, and your talents in customer service make a meaningful impact. As a Customer Service Representative, you'll be at the forefront of patient interaction, ensuring they receive the care and information they need with professionalism and empathy. At our hospital, we value excellence,...
-
Customer Service Representative
4 weeks ago
Danville, United States Randstad USA Full timeJoin a leading healthcare organization where innovation meets compassion, and your talents in customer service make a meaningful impact. As a Customer Service Representative, you'll be at the forefront of patient interaction, ensuring they receive the care and information they need with professionalism and empathy. At our hospital, we value excellence,...
-
Customer Service Representative
1 month ago
Danville, United States Scopeair Full time** Customer Service Representative - Danville Office** **Job Category****:** Branch Delivery **Requisition Number****:** CUSTO02982 Showing 1 location **Job Details** **Description** **RESPONSIBILITIES** * Provide a wide variety of financial services such as opening and closing various deposit accounts, renewing certificate of deposit accounts, processing...
-
Operations Manager
4 weeks ago
Danville, United States LTD Global Full timeJob DescriptionJob DescriptionReports to the CEO/President/COOPosition: Full-timeJOB SUMMARYManage operational systems, client and team communications, and critical day-to-day functions of the business. Provide high-level support and ensure top-level service is delivered to the Chief Operating Officer (COO) in achieving business objectives. Oversee complex...
-
Operations Manager
3 months ago
Danville, United States LTD Global Full timeJob DescriptionJob DescriptionReports to the CEO/President/COOPosition: Full-timeJOB SUMMARYManage operational systems, client and team communications, and critical day-to-day functions of the business. Provide high-level support and ensure top-level service is delivered to the Chief Operating Officer (COO) in achieving business objectives. Oversee complex...
-
Customer service representative
4 weeks ago
Danville, United States Randstad Full timeJoin a leading healthcare organization where innovation meets compassion, and your talents in customer service make a meaningful impact. As a Customer Service Representative, you'll be at the forefront of patient interaction, ensuring they receive the care and information they need with professionalism and empathy. At our hospital, we value excellence,...
-
Customer Service Representative
3 months ago
Danville, United States U-Haul Full timeLocation: 2400 Riverside Dr, Danville, Virginia 24540 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's...
-
Store Customer Service Specialist
3 months ago
Danville, United States The Sherwin-Williams Company Full timeThis is position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists are also expected to promptly resolve any customer concerns and...
-
Service Technician
3 weeks ago
Danville, United States Piedmont Service Group Full timeJob DescriptionJob DescriptionService Technician Piedmont Service Group has been providing HVAC services to clients in NC, SC, and VA since 1971!We are currently looking for an experienced Service Technician to join our team in Danville, VA.We provide above average pay, great benefits, and a strong company culture with low turnover.Primary Job Function: To...
