Customer service representative

2 months ago


Danville, United States Randstad Full time

Join a leading healthcare organization where innovation meets compassion, and your talents in customer service make a meaningful impact. As a Customer Service Representative, you'll be at the forefront of patient interaction, ensuring they receive the care and information they need with professionalism and empathy. At our hospital, we value excellence, teamwork, and professional growth, providing a supportive environment that fosters your development. With our dedication to top-tier patient care and cutting-edge medical technology, you'll be part of a team that enhances the patient experience and supports our community. Be a part of a place where your exceptional communication skills and commitment to quality are recognized and valued, and where you can make a difference every day.

salary: $17 - $17.6 per hour
shift: First
work hours: 9 AM - 6 PM
education: High School

Responsibilities

Here's what you'll be doing:

  • Resolve customer concerns and maintain satisfaction in enrollment, claims, or phone support.
  • Participate in cross-training and improve processes within the Customer Service team.
  • Handle enrollment issues, communicate with Health Plan members, process membership data, and support claims resolution.
  • Review and reconcile enrollment.
Here's what you'll have:
  • High School Diploma or Equivalent
  • Minimum of 1 year-Customer Service
Here's what you'll get:
  • Above market rate of $17.60 per hour
  • Great Benefits
  • Supportive management invested in your success
Skills
  • Call Center Support (1 year of experience is required)
Qualifications
  • Years of experience: 1 year
  • Experience level:

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

This posting is open for thirty (30) days.

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