Customer Service Representative

2 months ago

Danville, United States Waterco Full time
Pay: $15-17/hr

Job Responsibilities:

  • Extensive problem-solving, order processing, and performing standard maintenance of current customer accounts.
  • Following company protocols, policies, and goals while acting on opportunities to optimize the efficiency of the department.
  • Providing proactive sales support to assign customer accounts by developing close relationships with the customer base and inside sales teams.
  • Answer customer inquiries on the telephone.
  • Schedule service and delivery orders.Coordinate schedules with the service/operations manager.
  • Bill service, delivery, and new installation orders.
  • Apply customer payments.
  • Complete internal reporting as required.
  • Make outbound calls to current customers with the intent of scheduling additional services or offering maintenance plans.
  • Make outbound collection calls.
  • Take care of over-the-counter customer orders.
  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
  • Check to ensure that appropriate changes were made to resolve customers' problems.
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
  • Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
  • Refer unresolved customer grievances to designated departments for further investigation.
  • Determine charges for services requested, collect deposits or payments, or arrange for billing.
  • Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
  • Solicit sales of new or additional services or products.
  • All other duties as assigned by the Office Manager
Minimum Qualifications:
  • 2+ years of customer service experience
  • High school diploma or GED
  • Medium Microsoft Word and Excel knowledge
Preferred Qualifications:
  • Customer service experience preferably in a sales/marketing environment
  • Data-entry experience
Professional Skills:
  • Computer proficiency, especially with Microsoft Office
  • Must be fluent with Windows operating system and basic M.S. Excel and M.S. Word
  • Must have the ability to learn a proprietary customer service program
  • Must have excellent interpersonal and communication skills (verbal/written).
  • Proper phone etiquette
Equal Opportunity Statement:

Decisions and criteria governing the employment relationship with all employees at Culligan by WaterCo are made in a non-discriminatory manner, without regard to race, color, creed, religion, national origin, sex, marital status, pregnancy, disability, sexual orientation, gender expression, veteran status, age, FMLA status, or any other factor determined to be unlawful by federal, state or local statutes.

Compensation & Benefits:

Employees of Culligan receive a competitive benefits package and exclusive privileges, including:
  • Medical
  • Dental
  • Vision
  • 401(K)
  • Product Discounts


Culligan has over 87 years of experience in the design and distribution of water treatment systems for residential, commercial and industrial applications. We received the Good Housekeeping Seal and Consumer Digest "Best Buy" rating, plus the famous iconic "Hey Culligan Man" tagline. Culligan leads the industry in service, support and product innovation since introducing the first water softener in 1936 with over 800 dealers worldwide and offices in over 90 countries.

The company is strong, profitable, and well-positioned in the market with focus on strategic growth initiatives. The business is expanding in previously under-serviced segments, growing revenue both domestically and abroad, and generating higher levels of profitability.

Culliganby WaterCois an Equal Opportunity Employer.

#GEN

  • Customer Service Representative

    4 weeks ago

    Danville, Arkansas, United States Woodsville Guaranty Savings Bank Full time

    Customer Service Representative In-Person position located at the Woodsville Main branch in Woodsville, NH. Woodsville Guaranty Savings Bank is a community bank in New Hampshire that serves the financial needs of businesses and consumers in the area.Currently, we are looking for a Customer Service Representative in our Woodsville Main Office.Apply now at:...

  • Customer Service Representative

    1 month ago

    Danville, United States Randstad North America, Inc. Full time

    Join a leading healthcare organization where innovation meets compassion, and your customer service talents can make a meaningful impact. As a Customer Service Representative, you'll be at the forefront of patient interaction, ensuring they receive t Patient Services, Customer Service Representative, Customer Service, Representative, Patient, High School,...

  • Customer Service Representative

    1 month ago

    Danville, Arkansas, United States Woodsville Guaranty Savings Bank Full time

    In-Person position located at the Woodsville Main branch in Woodsville, NH.Woodsville Guaranty Savings Bank is a community bank in New Hampshire that serves the financial needs of businesses and consumers in the area.Currently, we are looking for a Customer Service Representative in our Woodsville Main Office.Opens new accounts, explains titling options,...

  • Customer Service Representative

    2 months ago

    Danville, United States Face Reality Skincare Full time

    About Face Reality: Face Reality Skincare was created with one goal: to give people clear skin and confidence. With over 50 million people suffering from the physical and emotional toll of acne, we made it our mission to develop an effective way to achieve clear skin through adaptive, expert guidance by trained estheticians and premium formulas that use only...

  • Customer Service Representative

    2 months ago

    Danville, United States The Habegger Corporation - IllinoisIowa Regional Office Full time

    Job DescriptionJob DescriptionThe Habegger Corporation in Champaign, IL is looking to hire a full-time Customer Service Representative to provide day-to-day support for our HVAC customers. Do you have exceptional multitasking skills? Are you looking for an opportunity to contribute to sales growth while performing administrative duties for a successful...

  • Customer Service Representative

    15 hours ago

    Danville, Virginia, United States Planet Fitness Full time

    Job SummaryThe Overnight Closer (Member Services Representative) will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. This role requires a high level of professionalism, attention to detail, and excellent communication skills to ensure a...

  • Customer Service Representative

    3 weeks ago

    Danville, United States Infinity Global, Inc. Full time

    Job DescriptionJob DescriptionPOSITION SUMMARYThe Customer Service Representative acts as a liaison providing product and service information, resolving any emerging problems with accuracy and efficiency, and supporting any administrative needs.KEY RESPONSIBILITIES● Maintain a thorough understanding of designated accounts and product sold● Support a...

  • Arby's Customer Service Representative

    4 days ago

    Danville, Virginia, United States Pilot Travel Centers LLC Full time

    Arby's Customer Service RepresentativePosition OverviewBecome a vital part of our team at Pilot Travel Centers LLC, a leader in the travel center industry. We pride ourselves on delivering exceptional service to our customers and ensuring a seamless experience. As an Arby's Customer Service Representative, your role will involve providing prompt and...

  • Customer service representative

    2 months ago

    Danville, United States Randstad Full time

    Join a leading healthcare organization where innovation meets compassion, and your talents in customer service make a meaningful impact. As a Customer Service Representative, you'll be at the forefront of patient interaction, ensuring they receive the care and information they need with professionalism and empathy. At our hospital, we value excellence,...

  • Customer Service Representative

    4 weeks ago

    West Danville, United States Woodsville Guaranty Savings Bank Full time

    Customer Service Representative In-Person position located at the Woodsville Main branch in Woodsville, NH. Woodsville Guaranty Savings Bank is a community bank in New Hampshire that serves the financial needs of businesses and consumers in the area.Currently, we are looking for a Customer Service Representative in our Woodsville Main Office.Apply now at:...

  • Customer Service Representative

    3 weeks ago

    Danville, United States Culligan International Full time

    Pay: $15-17/hr Job Responsibilities: Extensive problem-solving, order processing, and performing standard maintenance of current customer accounts. Following company protocols, policies, and goals while acting on opportunities to optimize the efficiency of the department. Providing proactive sales support to assigned customer accounts by developing close...

  • Customer Service Representative

    1 month ago

    Danville, United States Waterco of the Central States, Inc. Full time

    Job DescriptionJob DescriptionPay: $15-17/hr Job Responsibilities:Extensive problem-solving, order processing, and performing standard maintenance of current customer accounts.Following company protocols, policies, and goals while acting on opportunities to optimize the efficiency of the department.Providing proactive sales support to assign customer...

  • Customer Service Representative

    2 months ago

    Danville, United States Scopeair Full time

    ** Customer Service Representative - Danville Office** **Job Category****:** Branch Delivery **Requisition Number****:** CUSTO02982 Showing 1 location **Job Details** **Description** **RESPONSIBILITIES** * Provide a wide variety of financial services such as opening and closing various deposit accounts, renewing certificate of deposit accounts, processing...

  • Customer Service Representative

    19 hours ago

    Danville, California, United States The UPS Store #0318, #6132, # Full time

    We are seeking a charismatic and results-driven leader to join our team at The UPS Store #0318, #6132, #. As a dynamic sales leader, you will be responsible for driving sales growth, providing exceptional customer service, and leading a team of sales associates.Key Responsibilities:Develop and execute sales strategies to drive revenue growth and meet sales...

  • Customer Service Ambassador

    3 days ago

    Danville, Virginia, United States Family Dollar Full time

    Customer Service RepresentativeFamily Dollar is seeking a skilled Customer Service Representative to provide exceptional service to our customers and contribute to a positive store environment.Deliver outstanding customer service by greeting customers, assisting with merchandise selection, and answering questions about our products and services.Process...

  • Project Development Representative

    4 days ago

    Danville, United States Piedmont Service Group Full time

    Job DescriptionJob DescriptionProject Development RepresentativePiedmont Service Group is currently recruiting for a Project Development Representative for our growing Danville office.The project development representative provides support to one or more outside project sales representatives as well as works independently at times. The project development...

  • Customer Service Specialist

    1 day ago

    Danville, Virginia, United States Tj Davis - State Farm Agent Full time

    Job OverviewTj Davis - State Farm Agent is seeking a highly motivated and customer-focused professional to join their team as an Account Representative. As a key member of the team, you will play a crucial role in building and maintaining strong relationships with customers, promoting State Farm products, and providing exceptional customer service.Key...

  • Customer Service Representative

    3 months ago

    Danville, United States Tj Davis - State Farm Agent Full time

    Job DescriptionJob DescriptionPosition OverviewSuccessful State Farm Agent is seeking a qualified professional to join their winning team for the role of Customer Service Representative - State Farm Agent Team Member. We seek an energetic professional interested in helping our business grow through value-based conversations and remarkable customer...

  • Customer Service Representative

    4 months ago

    Danville, United States Todd Breaux - State Farm Agent Full time

    Job DescriptionJob DescriptionROLE DESCRIPTION:As a Customer Service Representative with Todd Breaux Insurance Agency Inc, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance...

  • Patient Service Representative

    2 months ago

    Danville, United States Midwest Dental Group Full time

    X Patient Service Representative Position in Danville, IL **Patient Service Representative Position in Danville, IL** **Full Time Regular - Posted 5 days ago** **Overview** **WHO WE ARE:** At Midwest Dental, we are passionate about patient care and service. If you are interested in building a career with people who work every day to be the best, and whose...