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Front Desk Manager/receptionist

4 months ago

Rocky Point, United States Clio Therapeutics Full time

We are currently seeking a dedicated part-time Front End & Studio Manager to join our vibrant team.

**About Us**:
Clio Therapeutics is dedicated to innovation & results in the realm of medical massage therapy. Our goal is to facilitate the swift recovery of active adults and athletes, enabling them to pursue their passions & move day-to-day with ease. We prioritize making sure the space is comfortable, inviting and safe for each guest.

**Why This Role is Exceptional**:
As the initial point of contact for potential clients, you play a crucial role in establishing trust and enthusiasm for our services. Given past disappointments in alternative healthcare, your ability to create a sense of comfort and excitement is paramount. Your responsibilities will involve information gathering, thoughtful questioning, and professional communication.

**Position Details**:

- Proficiency in administrative, front-end, and customer service tasks
- Exceptional attention to detail and a commitment to follow-through
- Capability to handle insurance inquiries, manage payments, and excel at administrative duties
- Strong interpersonal skills for client interactions and clinic projects

**Your Qualifications**:

- A sociable individual with the ability to engage in meaningful conversations effortlessly
- Thoughtful, meticulous, and skilled at converting inquiries into client opportunities
- Excellent memory for names, faces, and particulars, ensuring clients feel valued and recognized
- A top-notch greeter, treating each client as a VIP
- Outstanding organizational and planning abilities, adept at managing schedules and records
- Dependable, with a track record of fulfilling commitments without reminders
- Quick to learn, proactive, and resourceful
- Open to feedback and eager to develop, thriving on continuous learning
- Flexible availability. (Our clinic is open by appointment. It would be ideal to have a set schedule, which could be achieved with scheduling clients months out in advance.)

**Key Duties**:

- Effectively convey the value of our services in person, over the phone, and through written communication
- Address pricing and scheduling concerns with confidence
- Cultivate a welcoming atmosphere in the waiting area that receives positive feedback from clients
- Ensure clients are well-informed about their appointments in terms of time, cost, and expectations
- Maintain client engagement by organizing materials for new prospects and enhancing appointment excitement
- Foster strong client relationships that drive referrals and positive reviews
- Promptly manage appointments, payments, therapists and keep accurate records
- Provide clients with clear receipts and maintain meticulous financial records
- Sell memberships & add-ons for additional compensation.

If you believe you possess the qualities we are seeking, please click below to apply We look forward to connecting with you

**Job Types**: Part-time, Contract, Temp-to-hire

Pay: $16.00 - $20.00 per hour

Expected hours: 10 - 25 per week

**Benefits**:

- Employee discount
- Flexible schedule

Schedule:

- 4 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Weekends as needed

People with a criminal record are encouraged to apply

**Experience**:

- Customer service: 3 years (required)
- Sales: 3 years (required)

Ability to Commute:

- Rocky Point, NY 11778 (required)

Ability to Relocate:

- Rocky Point, NY 11778: Relocate before starting work (required)

Work Location: In person