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Lead Housekeeper

3 months ago

Wilmington, United States Mary Campbell Center Full time

**POSITION SCOPE**:
The Mary Campbell Center is first, last, and always, home to 68 residents. The Lead Housekeeper is responsible with a high degree of quality in a truly homelike environment in which MCC residents live with respect, personal dignity, and independence to the fullness of their abilities. The lead housekeeper will work reliably, effectively, efficiently, and with respect for residents, staff, families, volunteers, professional consultants, and the physical environment of The Center, while adhering to the MCC Guiding Principles and Mission.

**MINIMUM REQUIREMENTS**:
The Lead Housekeeper at the Mary Campbell Center must 1) be a good person of high character who consistently works with a positive attitude and demonstrates compassion and understanding for residents with varying degrees of disability, and 2) The Lead Housekeeper must have the ability to work independently with moderate supervision to lead the housekeepers team members. Must have the ability to effectively work on multiple tasks simultaneously and work an assigned schedule. In addition, he/she should have a minimum of a high school diploma or GED. Must have previous leadership experience in housekeeping and laundry, verbal and written communication skills, and proficiency in utilizing technology tools to manage program reporting and achieve department goals. Previous successful experience working with those with disabilities and/or in a rehabilitative setting is preferred.

**ESSENTIAL FUNCTIONS**:

- Assumes authority, responsibility and accountability of supervising the housekeepers and gives direction on daily schedules.
- Conduct routine rounds of the community including laundry areas, resident rooms and public areas. Reports any negative findings to supervisor and/or resolves the issue that was found.
- Ensures team members are trained in chemicals and job functions. Monitors work completion of departmental staff.
- Evaluate workflow practices to identify opportunities for increased efficiency and cost reduction.
- Attends all departmental meetings and communicates effectively with team members.
- Maintains schedule for housekeeping and laundry as requested.
- Works as a housekeeper or in laundry during each shift.
- Maintain excellent resident and staff relationships.
- Follow policies and procedures.
- Completes all mandatory RELIAS and in-person training.
- Addresses team member concerns promptly and communicates concerns with Assistant Director or Director of the department and ensure follow-through on a resolution.
- Represents the housekeeping department and team members in the facility's commitees including QAPI as requested.

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