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Patient Support Associate

3 months ago

Scranton, United States Aaron Center Full time

**Location**: Scranton, PA

**About Us**: The Aaron Center has been a premier provider of outpatient mental health services in the Scranton area since 1997. Our established and stable organization is deeply rooted in the local community, delivering compassionate and professional care.

**Position Overview**: We are seeking a dedicated full-time Patient Support Associate to serve as a liaison for potential and current patients. This role involves addressing compliance issues, resolving patient concerns, and ensuring chart compliance according to guidelines.

**Key Responsibilities**:

- Greet and assist patients upon arrival, gathering necessary information for services.
- Make reminder calls for upcoming appointments and notify patients of co-pay requirements.
- Collect co-pays and payments for both in-person and virtual appointments.
- Scan insurance cards and photo IDs into patient charts.
- Reconcile daily finances and complete the “cash bag” at the end of the business day.
- Secure the building at the end of the day
- Answer incoming calls and gather vital patient information, documenting appropriately.
- Review and present intake information.
- Verify patient demographics.
- Identify patient needs and provide support or referrals if necessary.
- Ensure encounter forms and consents are signed at check-in.
- File documents to patient charts and route non-billable items appropriately.
- Prepare Coordination of Care (COC) request letters.
- Document non-billable patient contact and declines of COC.
- Collaborate with therapists to re-engage patients.

**Qualifications**:

- Reliable
- Non-judgmental attitude with the ability to listen, empathize, and accept others.
- Excellent telephone and communication skills.
- Ability to work independently and cooperatively with patients, co-workers, and supervisors.
- Adherence to ethical standards.
- Maintain confidentiality and professionalism at all times.
- Proficiency in English.
- Computer skills for electronic scheduling, billing, and future software use.

Pay Range: $14.00-$15.00 per hour