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Customer Service Representative
4 months ago
Job Description
**Responsibilities**:
- Understand WMS, ASN, and EDI systems
- Call in truck companies designated for specific freight with all information required by them including amount, weight, and time/location of pickup and delivery
- Set up expedites if needed
- Send ASN (advance shipping notice) to all vendors/customers. Know vendor/customers preferred receiving method of this information.
- Create custom paperwork or commercial invoices for all international shipments as needed
- Ensure both UPS and Federal Express, and DHL shipments are prepared for shipment throughout the day
- Run reports to verify ASN and receipt throughout the day and at end of day to ensure successful completion
- Create AR’s/picklists and create labels for outgoing freight as needed
- Reactivate, reflag, and correct bill of ladings.
- Have an understanding of the barcode scanning process and know the operations of the scanner
- If necessary, perform shipping responsibilities of loading, unloading freight, pulling & receiving
- Keep a clean orderly working area to minimize room for error
- Update and maintain all Shipping logs
- Locate old files for Shipping & Accounting purposes, as needed
- Complete all billing tasks which include systematic, manual, and supplemental billed
- Run ASN report at the end of the day to ensure all shipments have been billed.
- File all documents and purge old files, as needed
- All other tasks as assigned by Supervisor
**Qualifications**:
Qualifications:
- High School Diploma, GED or equivalent work experience; logistics training/education a plus
- Ability to handle multiple tasks in fast paced work environment
- Strong Math skills
- 2+ years’ experience in Shipping environment
- Must be proficient in MS Office (Excel/Word)
- Must be able to work a flexible schedule including overtime and weekends
- Ability to work independently and in a team environment to deliver results
- Ability to follow safety standards and participate in continuous process improvements while following best business practices
- Trans-4rm and EDI system knowledge a plusPhysical Requirements:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. To perform this job successfully an individual must be able to perform each essential duty satisfactorily, must be able to resolve requirements both through supervisor direction and independent process analysis. Must possess good communication/interpretation skills, good visual skills. Individual must be able to frequently exit the powered industrial equipment, ability to reach with arms extended and/or overhead, excellent hand dexterity, ability to bend, stoop, stretch and similar activities and able to lift up to 35 pounds frequently.Interpersonal Skills:
Alternative or combined skills in understanding, counseling, and/or influencing people are important in achieving job objectives, causing action, understanding others, or changing behavior; and, skills of persuasiveness or assertiveness, as well as sensitivity to the point of view of others.Working Conditions:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate.
Pay: $19.00 - $22.00 per hour
**Benefits**:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience level:
- 2 years
Shift:
- Day shift
Weekly day range:
- Monday to Friday
Work setting:
- In-person
Work Location: In person