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Guest Services Agent/innkeeper: Float Position

4 months ago

Nashville, United States Germantown Inn Full time

Guest Services Agent is responsible for exceptional service to all guests and potential guests by assisting them in a courteous, efficient, and professional manner. Guest Services Agent duties include but not limited to checking guests in/out, reservation management, promoting company programs, maintaining guest records, cash handling, etc while providing customer service in keeping with the Germantown Inn vision for guest standards.

Shifts: Third Shift, Overnight

REPORTS TO: General Manager

ESSENTIAL JOB FUNCTIONS:
1. Handle reservations, changes and cancellations, as needed, while maintaining company service standards.

2. Handle reservations/holds received from clients, general manager and/or owners.

3. Answer all incoming calls, internal and external reservations calls.

4. Quote and be familiar with room and rate availability for current and future dates.

5. Be familiar with all policies and procedures.

6. Superb written and verbal communication skills.

7. Ability to work independently and as a team player.

8. Requires flexible schedule.

9. Comply with attendance rules and be available to work on a regular basis.

10. Perform any other job related duties as assigned.

REQUIRED SKILLS AND ABILITIES:

- Superb Communication Skills
- Must be able to multi-task/Maintain high level of organization
- Must be able to work in a face paced environment
- Maintain confidentiality
- Outstanding customer relation skills

Minimum Qualifications

High School Diploma or Equivalent required

Minimum 1 year customer service experience

Minimum 1 year experience using a point of sale, reservation and/or Microsoft office suite system required.

Additional Qualification:
Maintain a professional appearance and manner at all times. Must communicate well with guests and team members for seamless guest satisfaction. Ability to effectively deal with customer issues with tact, diligence and prompt resolution.

Physical Demands:
Ability to sit, stand, walk for long periods of time and use your hands continuously. Ability to lift up to 40 lbs.'
'
Work Location:

- One location

Work Remotely
- No

**Job Type**: Part-time

Pay: $14.00 - $16.00 per hour

**Benefits**:

- Flexible schedule

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Morning shift
- Overnight shift
- Weekends as needed

Work setting:

- In-person

**Education**:

- High school or equivalent (preferred)

**Experience**:

- Hotel Experience: 1 year (preferred)
- Front Desk: 1 year (preferred)

Work Location: In person