![Conrad Nashville](https://media.trabajo.org/img/noimg.jpg)
Guest Services Agent
1 month ago
Job Summary:
Often the first and last contact for our guests, the front desk agent is a critical link to guest satisfaction. Responsibilities include welcoming guests, processing registration and check-out, anticipating guest needs and meeting or exceeding those needs, responding to and resolving guest inquires and complaints, and coordinating with other departments to ensure guests feel well-cared for and valued. This person should be very comfortable interacting with guests and potential clients in a highly professional manner.
Key Responsibilities:
* Maintain a personal demeanor that is friendly, cheerful and courteous at all times.
* Greet guests by name.
* Ensure that all guests feel welcomed to the property.
* Register guests and assign rooms.
* Conduct check-out processes.
* Ensure guest satisfaction by responding to guest inquiries with accurate information and a positive attitude.
* Answer inquiries pertaining to hotel services, registration of guests, shopping, dining, entertainment, and travel directions.
* Respond to phone calls, and retrieve guest mail, faxes and packages.
* Promote hotel amenities and services to guests using personal knowledge and effective selling techniques.
* Welcome and effectively resolve guest questions, issues and complaints with supervisor assistance as needed.
* Provide constant and consistent communication with other departments and supervisors/managers in order to ensure guest satisfaction.
* Attend team briefings.
* Handle cash, credit card, currency conversions and other financial transactions.
* Post charges such as room, food, liquor or telephone to ledger.
* Compute or adjust bill, collect payment, and make change for guests.
* Perform other duties as assigned.
Qualifications:
Education
* High school diploma or GED
Skills and Experience (Essential)
* At least 18 years of age
* Basic computer skills
* Must be able to read, communicate effectively and have superb interpersonal skills
* Must be able to work well under pressure while retaining tact and composure when resolving guest complaints
* Work experience in the hospitality or restaurant industry preferred
* Communication in other languages is helpful
Benefits:
401k after 90 days, fully vested, company match to 4% Medical/ Dental/Vision– eligible after 60 days Employee Assistance Program (EAP) Flexible Spending Account (FSA) Awesome Paid Time Off policy Hilton Discounts Worldwide Northwood Hospitality DiscountsSource: Hospitality Online
-
Guest Service Agent
2 months ago
Nashville, United States Nashville Staybridge Suites Midtown Full timeJob DescriptionJob DescriptionGuest Service Agent/Front Desk Agent Weekend ShiftsDo you have a genuine warmth and helpful nature? Do you understand the importance of a great first impression? Do you enjoy making others smile? We are hiring for a Guest Service Agent/Front Desk Agent! What We Offer: Career advancement opportunitiesEmployee discountsCompetitive...
-
Guest Service Agent
2 months ago
Nashville, United States Wyndham Hotels & Resorts Full time** Guest Service Agent** Location: Nashville, TN, US Property Name: La Quinta by Wyndham Nashville - South Req Id: 15142 La Quinta by Wyndham is now seeking a Guest Service Agent to join our team at the La Quinta by Wyndham Nashville - South location in Nashville , Tennessee . **Job Summary** The Guest Service Agent is responsible for providing attentive,...
-
Guest Services Agent
3 months ago
Nashville, United States National Museum of African American Music Full time**Guest Services Agent** * Nashville, TN * Part Time to Full Time * Entry Level **The National Museum of African American Music** is seeking both part-time and full-time, enthusiastic Guest Service Agents who will be responsible for a successful guest experience in the Museum. Each GSA must provide a high level of customer service and satisfaction to...
-
Guest Services Agent
3 months ago
Nashville, Tennessee, United States Conrad Nashville Full timeJob DescriptionJob Summary:Often the first and last contact for our guests, the front desk agent is a critical link to guest satisfaction. Responsibilities include welcoming guests, processing registration and check-out, anticipating guest needs and meeting or exceeding those needs, responding to and resolving guest inquires and complaints, and coordinating...
-
Guest Services Agent
1 week ago
Nashville, Tennessee, United States Marriott International Inc Full timeJob Number Job Category Reservations Schedule Full-Time Position Type Non-Management POSITION SUMMARY Manage all reservation inquiries, modifications, and cancellations received through various communication channels. Assess guest reservation requirements and recommend suitable room types. Confirm the availability of requested room types and rates. Clarify...
-
Guest Service Agent
3 months ago
Nashville, United States Kimpton Hotels & Restaurants Full timeJob Snapshot Why We're Here We believe heartfelt, human connections make people's lives better. Especially the people who work here. Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart....
-
Guest Services Representative
2 days ago
Nashville, Tennessee, United States Opus Communities LLC Full timePosition Overview: Front Desk AgentOpus Communities LLC is in search of a committed Front Desk Agent to guarantee that each visitor enjoys a remarkable and enjoyable stay.Core Duties of the Front Desk Agent:Greet guests with warmth and provide assistance regarding hotel services and local attractions.Manage the check-in and check-out processes efficiently,...
-
Guest Services Representative
2 days ago
Nashville, Tennessee, United States Opus Communities LLC Full timeJob OverviewPosition Title: Front Desk AgentRole SummaryThe Front Desk Agent plays a crucial role in delivering outstanding customer service to guests at Opus Communities LLC. This position involves managing guest check-ins and check-outs, handling reservations, and ensuring that all guests have a pleasant and comfortable experience during their stay.Key...
-
Guest Service Agent
3 weeks ago
Nashville, United States Drury Hotels Company, LLC Full timeProperty Location: 555 Donelson Pike - Nashville, Tennessee 37214 You belong at Drury Hotels. Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you are and what you do makes a difference at Drury Hotels. There's a place for you here today and tomorrow. WHAT YOU CAN EXPECT FROM US So. Much. More. Just as our...
-
Guest Service Agent
1 month ago
Nashville, United States Drury Hotels Company, LLC Full timeStarting pay $19 per hour! Property Location: 555 Donelson Pike - Nashville, Tennessee 37214 You belong at Drury Hotels. Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you are and what you do makes a difference at Drury Hotels. There's a place for you here today and tomorrow. WHAT YOU CAN EXPECT FROM US So....
-
Guest Service Agent
2 months ago
Nashville, United States Hilton Garden Inn and Home2 NashvilleWest End Full timeImmediate SupervisorGuest Service Supervisor Job SummaryPerforms sales and customer service functions related to the guest registrations, reservations, and revenue collections, in a manner that will ensure Chartwell Hospitality guests receive a safe and secure place to say with friendly, attentive service.Essential Job Functions Performs the functions of...
-
Guest Service Agent
2 months ago
Nashville, Tennessee, United States Hilton Garden Inn and Home2 NashvilleWest End Full timeImmediate SupervisorGuest Service Supervisor Job SummaryPerforms sales and customer service functions related to the guest registrations, reservations, and revenue collections, in a manner that will ensure Chartwell Hospitality guests receive a safe and secure place to say with friendly, attentive service.Essential Job FunctionsPerforms the functions of the...
-
Guest Services Representative
1 week ago
Nashville, Tennessee, United States Opus Communities LLC Full timePosition Overview: Front Desk AgentOpus Communities LLC is looking for a committed Front Desk Agent who will play a vital role in ensuring that every visitor enjoys a remarkable and comfortable stay.Primary Duties of the Front Desk Agent:Greet guests with warmth and provide assistance regarding hotel amenities and local attractions.Handle the check-in and...
-
Guest Services Representative
2 days ago
Nashville, Tennessee, United States Opus Communities LLC Full timeJob OverviewPosition Title: Front Desk AgentRole SummaryThe Front Desk Agent plays a crucial role in delivering outstanding customer service to visitors at our establishment. As the initial point of contact, you will manage guest check-ins and check-outs, oversee reservations, and ensure that each guest's experience is memorable and enjoyable. Your primary...
-
Guest Services Representative
1 week ago
Nashville, Tennessee, United States Opus Communities LLC Full timeJob OverviewPosition Title: Front Desk AgentRole SummaryThe Front Desk Agent plays a crucial role in delivering outstanding customer service to hotel patrons. This position involves managing guest check-ins and check-outs, as well as overseeing reservations. As the initial point of contact for visitors, your primary objective will be to guarantee their...
-
Guest Service Agent
2 months ago
Nashville, United States Hilton BNA Nashville Airport Terminal Full timeImmediate SupervisorDirector of Front OfficeJob SummaryPerforms sales and customer service functions related to the guest registrations, reservations, and revenue collections, in a manner that will ensure Chartwell Hospitality guests receive a safe and secure place to say with friendly, attentive service.Essential Job Functions Performs the functions of the...
-
Guest Service Agent
2 months ago
Nashville, United States Hilton Nashville Green Hills Full timeWhy People Like to Work with Us A friendly and passionate customer service work environment Award winning Hilton property in the top 9% of all full service Hilton Hotels Work a flexible schedule with possibilities of a 4 day work week $250 annual retention incentive $500 full-time and $250 part-time employee referral incentive Public transportation provided...
-
Guest Service Agent
4 weeks ago
Nashville, Tennessee, United States Hilton Nashville Green Hills Full timeWhy People Like to Work with UsA friendly and passionate customer service work environmentAward winning Hilton property in the top 9% of all full service Hilton HotelsWork a flexible schedule with possibilities of a 4 day work week$250 annual retention incentive$500 full-time and $250 part-time employee referral incentivePublic transportation provided by...
-
Guest Services Representative
2 days ago
Nashville, Tennessee, United States Opus Communities LLC Full timePosition Overview: Front Desk AgentOpus Communities LLC is in search of a committed Front Desk Agent to guarantee that each visitor enjoys a remarkable and enjoyable stay.Primary Duties:Greet guests with warmth and provide assistance regarding hotel amenities and local attractions.Handle the check-in and check-out processes efficiently, manage reservations,...
-
Guest Services Representative
2 days ago
Nashville, Tennessee, United States Marriott International Inc Full timePosition Overview:As a key member of our hospitality team, the Front Desk Agent plays a vital role in ensuring guests have a seamless experience from arrival to departure. This position requires flexible availability and offers a competitive pay rate of $18.00/hour.Key Responsibilities:Our Front Desk Agents are responsible for a variety of tasks that enhance...