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Client Service Administrator

3 months ago

Kalamazoo, United States TriFound Full time

Come join one of the fastest growing Wealth Management firms in the country We are looking for ambitious people who don’t like the same old same old. Want some excitement and not the typical mundane office life? Well this is the place for you. Everyday is different at TriFound and the time flies by as you make a true difference in the lives of our clients and our communities. You will be an integral part of our Financial team working directly with our Wealth Managers. This is a client facing position where your strong interpersonal skills will help you shine

You will begin this journey by assisting in case design, new business processing, and customer service as an Client Service Administrator/Account Manager. Success in this role means that you are not only demonstrating excellent technical expertise, but also providing great customer service. We would be honored for this to be your first step in a financial planning career.

Responsibilities and Duties:

- Assist Financial Advisors, Wealth Managers, Accountants, and Attorneys in new acquisition processes to maintain client relationships.
- Creating and maintaining all calendars including client appointments, referral appointments, advisor meetings, and necessary rescheduling as needed for all financial, legal, and accounting appointments virtually.
- Scanning documents, filing paperwork, mailing documents, and preparing for all meetings.
- Monitoring any and all service issues to ensure a high quality response to clients.
- Establishing and maintaining a book of business via outbound calls and taking all inbound calls from clients.

Competencies - Knowledge, Skills and Abilities:

- Bachelor’s degree required - Finance preferred, 3.0 minimum GPA.
- Significant relevant experience in lieu of degree will be considered
- Ability to pass or currently hold: Life & Health Insurance Licensing
- Required prior to hire date, reimbursement for study materials and testing costs.
- Excellent communication and organizational skills, and attention to detail and accuracy in a fast paced environment.
- Comfortable with a web-based work environment - ability to learn new software quickly and effectively.
- Maintaining high levels of discretion with confidential and sensitive information.

Special Perks that TriFound will provide:

- Competitive starting salary based on experience, $55,000-65,000.
- Additional bonuses based on performance.
- Flexible and adaptable work environment with a hybrid model between working from home and in office
- A culture that is welcoming, collaborative, and quality-focused.
- Generous paid vacation and holidays, healthcare, and 401k retirement planning.