Client Service Associate

2 weeks ago


Kalamazoo, United States Kestra Financial Full time

Summary: Financial Plan ning firm located in Kalamazoo Michigan seeks a highly energized and confident client service associate who will thrive in a busy environment. This position is critical to providing superior client experience. This position utilizes excellent customer service, attention to detail, and time management skills. Essential Duties and Responsibilities Supports Lead Advisor of a large book of business including handling all administrative functions for Lead Advisors and the firm Regular client interaction including appointment scheduling and correspondence; answer all incoming calls and direct/tack messages appropriately and according to firm guidelines Assist in client meeting preparation and follow-up including assembling requisite paperwork, report generation, appointment scheduling and post-meeting documentation Process, submit, and service all account paperwork/requests; follow through to completion utilizing paperless procedures (including eSignature) where available Deposit checks received and maintain check blotter in adherence to compliance guidelines Maintain client information in CRM database Research and resolve client service problems for errors as needed Record all transactions on appropriate logs Perform other duties and projects as assigned The Ideal candidate will possess the following skills: Basic computer skills (Outlook, Word, Excel) are essential Strong administrative and time management skills with superior attention to detail Excellent communication skills, both verbally and in writing CRM knowledge a plus Series 7 and 65/66 preferred (or ability to obtain) Education and/or Experience Associates degree in a business-related field preferred The ideal candidate will have 2+ years of experience in the financial services industry allowing for a good understanding of broker/dealer operations and financial services products, including but not limited to: equities, bonds, options, mutual funds, annuities, insurance, and managed accounts Benefits: Competitive Pay, paid holidays, paid vacation, sick/personal days, 401(k), health insurance



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