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Service Dispatcher

3 months ago

Madison, United States H.J. Pertzborn Plumbing & Fire Protection Company Full time

H.J. Pertzborn Plumbing and Fire Protection, Inc. is seeking a highly organized, quality focused, people person for our Service Plumbing Coordinator/Dispatcher opportunity. This opportunity is responsible for ensuring an outstanding customer experience by guiding customer projects from start to completion. Your contributions will ensure that our internal and external customers have an outstanding experience by:

- Answering incoming service and/or remodeling request calls;
- Inquiring about the customer’s needs, anticipating what will be needed to efficiently serve the customer, and scheduling services;
- Supplying our plumbing team with the information they need to complete the service in a timely and efficient manner; and
- Invoicing customers at the completion of a job well done.

To be successful in this opportunity, you will need:

- Excellent customer service and phone skills;
- Outstanding listening skills - including the ability to inquire further to problem solve and anticipate customer and plumber needs;
- Strong organization, prioritization, attention to detail, and follow through;
- Demonstrated ability to work efficiently and independently;
- Previous plumbing experience is a plus;
- Working knowledge of computer programs including MS Office; and
- Interest and ability to maintain positive working relationships with our internal and external customers, suppliers, vendors, general contractors and/or subcontractors.

In exchange for your talents, H.J. Pertzborn offers competitive pay and benefits. This is a Monday - Friday, 8:00AM-5:00PM opportunity, no weekends are required. H.J. Pertzborn is an Equal Opportunity and Affirmative Action Employer. To be considered for this opportunity, please forward your resume and pay requirements. We look forward to hearing from you

Pay: $19.00 - $19.90 per hour

**Benefits**:

- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Retirement plan

Schedule:

- 8 hour shift
- Monday to Friday

**Education**:

- High school or equivalent (preferred)

**Experience**:

- invoicing: 1 year (preferred)
- Customer Service: 1 year (preferred)
- Plumbing: 1 year (preferred)
- Project scheduling: 1 year (required)

**Language**:

- English (required)

Work Location: In person