IT Analyst, Business Solutions

4 weeks ago

East Berlin, United States EVERSOURCE Full time

IT Analyst, Business Solutions (Hybrid)

This is a hybrid role. The first three months are fulltime in the office.

**Our Team**

The Business Solutions Analyst (BSA) in this role will act as a liaison between multiple business areas and IT, and will curate a detailed understanding of those business area’s processes, goals, and objectives. The BSA works closely with the business partners to understand their needs and collaborates with appropriate IT partners to resolve issues and suggest business solutions. They will be actively involved in the entire lifecycle of products in this space, including both capital projects and operational support, and ranging from project initiation and planning, to designing and implementing new solutions, to modifying and maintaining existing systems, to product replacement and retirement. They may serve as Product Owner on one or more Agile projects, and will be the first IT point of contact for technology-related issues, ideas, and initiatives.

The BSA will report to the Product Line Manager, who will provide high-level direction to align on priorities and goals, and will provide support as needed, but within those guidelines, the BSA will have a high degree of autonomy. The BSA will be expected to work proactively to identify issues, problem solve, and bring workable solutions to the table. This role will engage directly with IT management, software development teams, technical product support teams, IT architecture and security, and external vendors to ensure the successful design, development, and delivery of technology-based solutions.

**_ Required Knowledge and Skills:_**
- Strongly preferred:

- Excellent analytical thinking, problem solving and business process optimization skills.
- Excellent written and verbal communication skills; excellent persuasion skills.
- Excellent independent planning, organizational and time management skills; ability to manage larger efforts.
- Ability to manage competing priorities and a track record of following through on commitments.
- Ability to work on teams and collaborate effectively with business and technical roles, including influencing stakeholders at different management levels.
- Ability to balance the long-term (big picture) and short-term implications of potential solution decisions.
- Experience with conducting business process analysis and the creation of current/future state process modeling.
- Competency using modeling tools like Visio, Miro, or others to create process flow diagrams, swim lane diagrams, data flow diagrams, and various system and integration diagrams.
- Experience using decision-making tools and techniques like cost/benefit analysis, SWOT analysis, decision matrix, pareto analysis, etc.
- Solid understanding of key factors involved in prioritizing work for IT initiatives and operational support
- Other
- Ability to lead small high performing teams to deliver successful outcomes.
- Understanding and knowledge of IT service management (ITSM) - specifically demand management best practices and controls.
- Understanding and knowledge of IT standards and controls.
- Knowledge of financial and cost models and budgeting.

**_
Essential Functions:_**
- Nature and scope of the work:

- Performs analysis of business processes and workflows in support of requirements gathering and process optimization efforts
- Evaluates business processes, anticipates requirements, uncovers areas for improvement, and facilitates solution development and implementation
- Captures, analyzes, and documents business and user requirements and user stories in support of a variety of project methodologies
- Ensures solutions meet business needs and requirements
- Problems and issues faced:

- are numerous and often complex, open-ended, and/or ambiguous
- may impact one or more departments or specialties
- require detailed information gathering, analysis and investigation to understand the problem
- are typically solved through drawing from prior experience and analysis of issues
- Expertise/leadership functions:

- Acts as a thought leader to shape and influence the development of IT roadmaps for an assigned business area
- Identifies opportunities to improve current business and IT processes and acts as a champion for change within their assigned business area of responsibility
- Monitors industry activities and leads others in learning opportunities for their assigned business area and identifies potential solutions and new findings including best practices
- May participate and/or lead others in the development of user documentation and manuals, training materials and/or job aids, when necessary
- May coach and mentor junior team members
- May act in a lead role on small or mid-sized initiatives
- Communication and collaboration required:

- Leads and facilitates meetings and communications between IT and an assigned business area, and informs team members on ongoing discussions with the business
- Works with the business and te

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