IT Service Delivery Analyst

1 month ago

Berlin, United States Eversource Energy Full time

Experience a **community** of support **IT Service Delivery Analyst**

01/31/2022 **Locations** Berlin-CT Apply Later ****

The Service Delivery Analyst is an individual contributor role within the Service Management Office. The role is leveraged to help maintain exceptional IT services across Eversource by providing hands on support, gathering of delivery requirements for operational improvements either through process, technology, and user outreach.

**Essential Functions**

* Leads and facilitates meetings and communications between IT and an assigned business area and informs team members on ongoing discussions with the business.

* Leads or oversees workflow analysis in support of requirements identification.

* Evaluates business processes, anticipates requirements, uncovers areas for improvement, and facilitates solution development and implementation.

* Participates in the development of IT roadmaps for an assigned business area.

* Ensures solutions meet business needs and requirements.

* Conducts reviews of business processes and works with others to begin developing functional optimization strategies where applicable.

* May participate in the development of user documentation and manuals, training materials and/or job aids, when necessary

* May assist in facilitating the Application Development and Support activities for small and large development requests, coordinating activities between internal and external development groups and the business.

* Works with the business to assess proposed enhancement request for value and completeness; May actively lead and contribute value to Business Priority Council (BPC) meetings for their assigned business area.

* Experience participating in procurement events (RFP/RFI) and supporting the development of statements of work.

**Qualifications**

*Technical Knowledge/Skill:*

* Requires business and general system knowledge and incorporates knowledge from other related disciplines to solve complex business/IT problems.

* Participates in business process analysis and the creation of current/future state process modeling with oversight.

* Understanding and knowledge of IT service management (ITSM) specifically demand management best practices and controls.

* Ability to work on teams and collaborate effectively with business and technical roles.

* Excellent analytical thinking, problem solving and business process optimization skills;

* Excellent written and verbal communication skills;

* Excellent independent planning, organizational and time management skills;

* Competency in Microsoft applications including O365, Teams, One Drive, Word, Excel, and Outlook;

* Knowledge of Agile methodology and associated tools such as Jira, VSTS and/or other Agile applications is highly desired.

* Ability to manage competing priorities and a track record of following through on commitments.

* Ability to participate in small high performing teams to deliver successful outcomes.

*Education:*

* Bachelors degree or equivalent experience.

*Experience*:

* Three (3) plus years demonstrated application of Business Analysis skills.

* Prior experience in the utility industry is a plus.

*Preferred Licenses & Certifications:*

* *IIBA Entry Certificate in Business Analysis (ECBA)*

* *IIBA Certification of Competency in Business Analysis (CCBA)*

* *IIBA Certified Business Analyst Professional (CBAP)*

* *IIBA Agile Analysis Certification (AAC)*

* *IQBBA Certified Foundation Level Business Analyst (CFLBA)*

* *IREB Certified Professional for Requirements Engineering (CPRE)*

* *PMI Professional in Business Analysis (PBA)*

* *SAFe POPM*

**Worker Type:**

Regular**Number of Openings:**

1**EEO Statement**

Eversource Energy is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, sexual orientation, gender identity, national origin, religion, disability status, or protected veteran status.

VEVRRA Federal Contractor

**Vaccination Information:**

Eversource requires all new employees to be fully vaccinated for COVID-19 by their first day of employment. If you have any concerns regarding compliance with this requirement, you will need to discuss your concerns with Eversources HR department after you have been made a conditional offer of employment. Eversource does not require applicants to discuss vaccination status prior to receipt of a conditional offer of employment and complies with all applicable laws.

Emergency Response :

Responding to emergency situations to meet customers needs is part of every employees role. If employed, you will be given an Emergency Restoration assignment. This means you may be called to assist during an emergency outside of your normal responsibilities, work hours and location.

Apply Later

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