Case Management Liaison

3 weeks ago

Palo Alto, United States Stanford Health Care Full time

1.0 FTE Full time Day - 08 Hour R2439308 Onsite 83602 INPATIENT CASE MANAGEMENT Administrative Support 300 Pasteur Dr,PALO ALTO,California
If you're ready to be part of our legacy of hope and innovation, we encourage you to take the first step and explore our current job openings. Your best is waiting to be discovered.

Day - 08 Hour (United States of America)

Why work at Stanford Medicine | Stanford Health Care (SHC)?

Are you seeking a career working with a collaborative case management and social work teams?

Here is your opportunity to assist and support in the continuity of care efforts. Put your utilization review and transitional care knowledge, project coordination, and follow up skills to great use.

This role is scheduled as an 8-hr. rotating shift (Monday - Friday).

Benefits begin the first day of the month following employment eligibility.

Our core benefits include medical insurance, dental insurance, vision insurance, an employee assistance program, savings and spending accounts, disability, life and accident insurance, and COBRA. For medical insurance, you have the choice of three generous health plans through Stanford Health Care Alliance, Aetna, or Kaiser Permanente. Each plan includes 100% coverage for preventive care, telemedicine through Teledoc, prescription drug coverage, and behavioral health coverage. Additional incentives exist for healthy choices. And so much more - generous leave & time off, Wellness Program, special programs, educational assistance, and adoption assistance

**This is an onsite Stanford Health Care job.**

**A Brief Overview**
This job family is responsible for performing selected delegated functions related to discharge planning, utilization management and patient care coordination. Communicate and collaborate with the Case Managers, Social Workers and other interdisciplinary team members in coordination of resources and services. Communicate with review organizations, vendors, providers and other external customers. Serve as a designated member of the patient care team and work collaboratively under the direction of the Case Managers and Social Workers.

**Locations**
Stanford Health Care (Palo Alto, CA; onsite)

**What you will do**
- Assists with compiling resource information and developing resource files.
- Communicates utilization review, discharge planning and other related information to internal and external customers, including nursing staff, interdisciplinary team members and review organizations.
- Considers age specific needs of the patient as appropriate and effectively communicates and interacts w/PTS, families, staff and members of the community diverse backgrounds.
- Documents in the medical record according to established guidelines.
- Gathers clinical, psychosocial and financial information and communicates with appropriate health care team members, referring patients to professional staff based on established guidelines.
- Participates on designated patient care teams, contributes to goal setting, process improvement and achievement of desired team outcomes.
- Performs admission, concurrent and retrospective reviews under the direction of the Case Manager, following established guidelines.
- Performs clerical activities and data entry related to discharge planning, utilization review, housing, patient care funds, patient disposition, community referrals and quality indicators.
- Reviews daily admission data and checks inpatient insurance benefits, authorized days and concurrent review requirements.
- Verifies post-hospitalization benefits. Arranges and coordinates transportation, post-hospital placement, services and equipment.

**Education Qualifications**
- High School Diploma or GED equivalent

**Experience Qualifications**
- Three (3) years of progressively responsible and directly related work experience

**Required Knowledge, Skills and Abilities**
- Ability to adjust communications to fit the needs and level of understanding of the receiver
- Ability to exercise calmness in stressful situations
- Ability to solve problems and identify solutions
- Ability to speak and write effectively at a level appropriate for the job
- Ability to work well with individuals at all levels of the organization
- Knowledge of medical terminology
- Knowledge of Windows-based office software, computers and operating systems

**Licenses and Certifications**
- None

**SHC Commitment to Providing an Exceptional Patient & Family Experience**
- You will do this by executing against our three experience pillars, from the patient and family’s perspective: _
- Know Me: Anticipate my needs and status to deliver effective care
- Show Me the Way: Guide and prompt my actions to arrive at better outcomes and better health
- Coordinate for Me: Own the complexity of my care through coordination

**Equal Opportunity Employer Stanford Health Care (SHC) strongly values diversity and is committed to equal opportunity and non-discrimination in** **all of** **its policies

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