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Case Manager

4 months ago

Palo Alto, United States Downtown Streets Team Full time

**COME CREATE IMPACT WITH US**
Downtown Streets Team (DST) is looking for a passionate and outgoing Case Manager in Palo Alto to help us end homelessness through the dignity of work and the power of community. We run two proven programs in 20 cities that successfully transition the unhoused to self-sufficiency.

The Nonprofit Times calls Downtown Streets Team one of the best nonprofits to work for. Our innovative model of social action has been recognized as one of five evidence-based, best-practices in California. We offer meaningful work alongside compassionate and talented colleagues as well as competitive benefits & salaries. We encourage collaboration, creativity, and continuous learning.

**SUMMARY**:
We’re looking for a full-time Case Manager to work directly with individuals experiencing homelessness to help them navigate social services and reduce barriers to self-sufficiency. This may include helping Team Members (our unhoused clients) access shelter, employment, housing, medical, legal, financial services, and other goals. You’ll need strong organizational, problem-solving, analytical, and people skills while managing priorities and workflow.

**WHAT YOU'LL DO**:
**Help Our Team Members Achieve Self-Sufficiency**
- Provide compassionate support and assistance to each Team Member to achieve their goals on housing, jobs, transportation, health, and legal issues
- Work with Team Members to develop job search collateral, run employment readiness workshops, and employment-focused volunteer pairing events
- Develop housing and employment leads with local landlords, property managers and employers
- Utilize any available subsidies and affordable housing units to place Team Members into housing
- Maintain regular appointments and office hours with Team Members and staff
- Present new services and opportunities to the entire Team at designated Case Management sections in weekly Success Team Meetings
- Support Team Members in court, at housing related appointments, social service agencies, etc. This may include providing them with transportation for Team Members
- Establish productive relationships with each and every Team Member with no bias or prejudice towards race, religion, age, sex, disability, or sexual preference

**Work Well With Others in DST & the Community**
- Work with the Project Manager to promote successful participation in the work experience program
- Actively document client meetings and update all relevant program data in applicable databases such as Clarity
- Uphold organizational values, work ethically and with integrity, and follow company policies as laid out in the employee handbook
- Represent DST in the community, and work with all partner organizations to achieve client goals
- Distribute outreach supplies to individuals in encampments, RVs, and on the streets, and promote participation in the work experience program
- Actively learn about current resources and services outside of DST that may aid Team Members in their goals
- Perform other duties as assigned by manager and assist with special projects as required.

**WHAT YOU'LL NEED**:

- Ability to perform job duties with mínimal supervision
- Excellent communication skills, with fluency in written and spoken English
- Basic mathematical calculations
- Problem solving and observation skills
- Self-starter with strong organizational skills with the proven ability to multi-task, prioritize duties, and manage time
- Works well with others and behaves professionally and ethically
- Solution-oriented
- Ability to work in a changing environment
- High school diploma/GED
- Valid CA Driver License, reliable vehicle with current insurance, and the ability to travel regularly throughout the local area
- Physical requirements: sitting, standing, or walking for long periods of time and pushing, pulling and/or lifting up to 25 lbs

**WHAT WE CAN OFFER YOU**
- A chance to positively impact your community on one of the biggest domestic challenges of the day
- Competitive nonprofit compensation
- Annual company cost-of-living increase
- Options for fully paid medical, dental, vision and life insurance coverage for employees, with FSA and HSA health plans available
- Option to enroll in 401k after 90 days, and up to 6% company match, after one year of employment
- 15 days off PTO, increasing with tenure
- Over 10 paid holidays annually
- Paid company closure for five days during the summer
- Paid company closure for five days between Christmas and New Year
- Day off on your birthday
- One month paid sabbatical after five years, not charging PTO
- Internal growth opportunities
- Access to professional development resources and reimbursement
- Employee Assistance Program (EAP)

**COMMITMENT TO DIVERSITY**

We thrive as an organization when unique identities, experiences & perspectives are represented. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expre