Guest Experience Specialist

2 weeks ago

Washington, United States The Escape Game Full time

**Position: Guest Experience Specialist**

**Position Description**: Our Guest Experience Specialists begin as Game Guides. Through empathy and expertise, our Game Guides create epic experiences based on each guest’s individual needs and wants.

**How Game Guides Serve Our Guests and Our Team**:

- Enthusiastically greeting every single guest
- Leading groups of 2-12 guests in fun, friendly conversation
- Collecting information and making meaningful connections with our guests
- Enthusiastically explaining TEG and the rules of the game
- Using Game Guide software to monitor games and give teams clues and hints
- Giving a recap of the experience in the outro
- Demonstrating operational excellence by:

- Ensuring game components function properly
- Using setup sheets to accurately reset games
- Cleaning games and the building
- Restocking inventory
- Completing necessary reports
- Immediately and graciously resolving service failures

**Job Requirements**:

- Flexible availability. This role often works nights, weekends, and/or holidays.
- Must be able to handle physical activity as it relates to the job such as deep cleaning, painting, standing, crawling, bending, lifting 30-40 lbs and minor game repairs.
- Quickly resetting numerous locks, drawers, shelves, and game components within specific time frames outlined in
training.

**Knowledge, Skills, and Abilities**:

- Genuine love for serving others
- Flexibility, humility, and teachability
- Quick and effective decision-making abilities
- Creative problem solving
- Basic computer skills

**Why TEG?**
Our mission is to design and deliver EPIC interactive experiences for every single guest. At The Escape Game, you’ll be a part of something bigger than yourself. No matter your role, you’ll help provide lifelong memories for families, friends, co-workers and everyone in between. We are serious about our mission, vision, and values and believe that every person we interact with during our workday is our guest, whether they’re our colleague, employee, or leader. In all positions, everyone is responsible for serving each other every day.

  • Customer Experience Associate

    4 days ago

    Washington, United States VASA Fitness Full time

    POSITION DESCRIPTION POSITION TITLE : Member Experience Specialist (MES) FLSA STATUS : Hourly COMPENSATION : Base rate of $11.40 per hour, plus $2 - $4 commission eligibility for memberships and personal training sales JOIN OUR TEAM At VASA Fitness, we want to create an uplifting experience for everyone by offering inclusive, accessible, and...

  • Customer Experience Associate

    1 week ago

    Washington, United States VASA Fitness Full time

    POSITION DESCRIPTIONPOSITION TITLE : Member Experience Specialist (MES)FLSA STATUS : HourlyCOMPENSATION : Base rate of $11.40 per hour, plus $2 - $4 commission eligibility for memberships and personal training sales!JOIN OUR TEAMAt VASA Fitness, we want to create an uplifting experience for everyone by offering inclusive, accessible, and on-trend fitness....

  • Customer Experience Specialist

    7 days ago

    Washington, United States Grant Leading Technology Full time

    Job Description Job Description Customer Experience (CX) Specialist Hybrid Grant Leading Technology is seeking a candidate for a Customer Experience (CX) Specialist to join our conversational channels dynamic team. Our Conversational Channels team creates self-service tools to automate the customer service experience. Our team utilizes Conversational IVR,...

  • Customer Experience Specialist

    2 weeks ago

    Washington, United States Grant Leading Technology Full time

    Job DescriptionJob DescriptionCustomer Experience (CX) Specialist HybridGrant Leading Technology is seeking a candidate for a Customer Experience (CX) Specialist to join our conversational channels dynamic team. Our Conversational Channels team creates self-service tools to automate the customer service experience. Our team utilizes Conversational IVR,...

  • Guest Service Agent

    2 weeks ago

    Washington, United States Beacon Hotel Full time

    Job DescriptionJob DescriptionverviewThe Guest Service Agent is responsible for providing attentive, courteous, and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.QualificationsCollege course work in related field helpful.Experience in a hotel or a related field...

  • Guest Service Expert

    Found in: beBee S US - 2 days ago

    Washington, United States The Westin Georgetown, Washington D.C. Full time

    Job Number 24073605Job Category Food and Beverage & CulinaryLocation The Westin Georgetown Washington D.C., 2350 M St NW, Washington, District of Columbia, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPosition SummaryOur jobs aren’t just about putting food on the table that our guests will enjoy...

  • Guest Service Expert

    Found in: beBee jobs US - 2 days ago

    Washington, Washington, D.C., United States The Westin Georgetown, Washington D.C. Full time

    Job Number Job Category Food and Beverage & CulinaryLocation The Westin Georgetown Washington D.C., 2350 M St NW, Washington, District of Columbia, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPosition SummaryOur jobs aren't just about putting food on the table that our guests will enjoy until they...

  • Guest Service Expert

    4 days ago

    Washington, United States Marriott International Inc Full time

    Job Number 24073605 Job Category Food and Beverage & Culinary Location The Westin Georgetown Washington D.C., 2350 M St NW, Washington, District of Columbia, United States VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management POSITION SUMMARY Our jobs aren’t just about putting food on the table that our guests will...

  • Guest Service Expert

    1 week ago

    Washington, United States Marriott Full time

    **Additional Information** Dining Room Attendant supporting the Root + Vine Restaurant team **Job Number** 24049760 **Job Category** Food and Beverage & Culinary **Location** The Westin Washington DC Downtown, 999 9th Street Northwest, Washington, District of Columbia, United States **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position...

  • Directories & Experience Coordinator/Specialist

    7 days ago

    Washington, United States Beveridge & Diamond PC Full time

    Job DescriptionJob DescriptionDescription:Beveridge & Diamond (B&D), the foremost national corporate environmental law firm, seeks a Marketing Events Coordinator (or Specialist, based on years of experience) to join our dynamic team. You will plan and execute virtual and in-person events for clients and prospects, including conferences (both firm-hosted and...

  • Guest Service Expert

    6 days ago

    Washington, United States CareerBuilder Full time

    Job Number 24049760 Job Category Food and Beverage & Culinary Location The Westin Washington DC Downtown, 999 9th Street Northwest, Washington, District of Columbia, United States VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management POSITION SUMMARY Our jobs arent just about putting food on the table that our guests...

  • Guest Service Representative

    Found in: beBee S US - 7 days ago

    Washington, United States The Westin Georgetown, Washington D.C. Full time

    Job Number 24069303Job Category Rooms & Guest Services OperationsLocation The Westin Georgetown Washington D.C., 2350 M St NW, Washington, District of Columbia, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementWelcome To Our FamilyAs a world-class leader in the travel industry, there’s no better place...

  • Guest Service Representative

    7 days ago

    Washington, United States Marriott International Inc Full time

    Job Number 24069303 Job Category Rooms & Guest Services Operations Location The Westin Georgetown Washington D.C., 2350 M St NW, Washington, District of Columbia, United States VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management Welcome to our family As a world-class leader in the travel industry, theres no better...

  • Guest Service Representative

    Found in: beBee jobs US - 1 week ago

    Washington, Washington, D.C., United States The Westin Georgetown, Washington D.C. Full time

    Job Number Job Category Rooms & Guest Services OperationsLocation The Westin Georgetown Washington D.C., 2350 M St NW, Washington, District of Columbia, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementWelcome To Our FamilyAs a world-class leader in the travel industry, there's no better place to make...

  • Guest Service Representative

    5 days ago

    Washington, United States Marriott Full time

    **Job Number** 24071947 **Job Category** Rooms & Guest Services Operations **Location** The Mayflower Hotel Autograph Collection, 1127 Connecticut Avenue NW, Washington, District of Columbia, United States **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **Welcome to our family** As a world-class leader in the...

  • Guest Service Representative

    Found in: beBee S US - 2 days ago

    Washington, United States The Mayflower Hotel, Autograph Collection Full time

    Job Number 24071947Job Category Rooms & Guest Services OperationsLocation The Mayflower Hotel Autograph Collection, 1127 Connecticut Avenue NW, Washington, District of Columbia, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementWelcome To Our FamilyAs a world-class leader in the travel industry, there’s...

  • Guest Relations Associate

    6 days ago

    Washington, United States Museum of the Bible Full time

    **Guest Relations Associate - Full Time** **Date**: 04/05/2024 **Location**: Washington, D.C. **Job Title**:Guest Relations Associate **Employment Status**: Full time, Permanent **Reports to**: Guest Relations Manager **Position Summary** Guest Relations Associates will be responsible for delivering an exceptional guest experience and support the...

  • Guest Service Representative

    Found in: beBee jobs US - 4 days ago

    Washington, Washington, D.C., United States The Mayflower Hotel, Autograph Collection Full time

    Job Number Job Category Rooms & Guest Services OperationsLocation The Mayflower Hotel Autograph Collection, 1127 Connecticut Avenue NW, Washington, District of Columbia, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementWelcome To Our FamilyAs a world-class leader in the travel industry, there's no better...

  • Guest Service Representative

    2 days ago

    Washington, United States Marriott International Inc Full time

    Job DescriptionWelcome to our family As a world-class leader in the travel industry, there's no better place to make your mark. If you have the natural ability to communicate and enjoy working with others, we welcome you to join our global family. Here, you will find a place where your personality and ideas are as appreciated as the work you do. Each day...

  • Administrative Specialist

    7 days ago

    Washington, United States One Federal Solution Full time

    One Federal Solution seeks a talented and passionate Data Analyst to join our Washington, DC team to support our Federal Government client. As a Administrative Specialist (Data Analyst), you will be responsible for gathering, analyzing, and interpreting large datasets to uncover insights that will drive informed business decisions as follows: **Key...