Guest Service Agent

1 month ago


Washington, United States Beacon Hotel Full time
Job DescriptionJob Description

verview

The Guest Service Agent is responsible for providing attentive, courteous, and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.

Qualifications

  • College course work in related field helpful.
  • Experience in a hotel or a related field preferred.
  • High School diploma or equivalent required.
  • Computer experience required.
  • Customer Service experience preferred.

Responsibilities

  • Greet and welcome all guests approaching the Front Desk in accordance with Beacon Hotel standards
  • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous, and service-oriented manner.
  • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
  • Maintain regular attendance in compliance with Beacon Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
  • Comply with Beacon Hotel Standards and regulations to encourage safe and efficient hotel operations.
  • Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
  • Must be able to cross-train in other hotel-related areas.
  • Must be able to show initiative, including anticipating guest or operational needs.
  • Perform other duties as requested by management.
  • Answer guest inquiries about hotel services, facilities, and hours of operation in a timely manner.
  • Ensure logging and delivery of packages, mail, and messages to guests and meeting rooms.
  • Answer inquiries from guests regarding restaurants, transportation, entertainment, etc.
  • Answer guest inquiries about hotel services, facilities, and hours of operation in a timely manner.
  • Be familiar with hospitality terminology.

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