Front Office Assistant

4 weeks ago

Richmond, United States Optum Full time

**$1,000 SIGN ON BONUS FOR EXTERNAL APPLICANTS**

**Careers with MedExpress**. At MedExpress, part of the Optum family of businesses, we believe in delivering quality, convenient, affordable health care and exceeding our patients’ expectations. Our neighborhood medical centers are open every day from 8:00 a.m. - 8:00 p.m. with a full medical team and no appointments necessary to help patients get in, get healthy, and get back to what’s really important. Join us and start doing **your life’s best work.(sm)**

As a **Front Office Assistant**, you will be responsible for greeting patients and providing support to medical staff. This role is based in one of our MedExpress urgent care centers. If you’re a team player with a warm and welcoming attitude, excellent interpersonal skills, and the ability to multi-task, we’d love for you to join our team

Our teams utilize a collaborative working model to build connections across our centers and communities. The primary center for this position is Richmond, VA, though you may also operate in other local work sites on an as needed basis.

**Location**: 8040 WEST BROAD ST RICHMOND, VA 23294

**Status**: Full-Time

**Schedule**: (3) x 12-hour shifts (7:45 a.m. - 8:00 p.m.) per week. Hours may include rotating weekends/holidays and may vary with patient volume and business need.

**Specialty**: MedExpress Urgent Care

**Primary Responsibilities** for our **Front Office Assistants** include:

- Assist in opening and closing the clinic, locking and unlocking the doors, and maintaining a clean waiting area
- Welcome all clinic patients and visitors by greeting them with a friendly demeanor, answering inquiries and directing them through the registration process
- Answer multi-phone lines, complete daily patient callbacks, and file, fax, and scan documentation
- Collect all insurance information, verify patient demographics, process payments, and complete phone sheets
- Discharge patients, verify their information, and provide them with anything needed to leave such as discharge papers, prescription, or work/school excuses

**In addition, you may receive**:

- Hourly rate incentives (Flex Pay, Standby Pay)
- Paid Time Off which you start to accrue with your first pay period
- Career development and training for other roles you may be interested in
- Medical Plan options, Dental, Vision, Life & AD&D Insurance
- 401(k) Savings Plan, Employee Stock Purchase Plan
- Education Reimbursement
- Employee Discounts

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

**Required Qualifications**:

- High School Diploma / GED (or higher)
- 1+ years of customer service OR medical office experience
- Basic level of proficiency with computer software and ability to learn electronic medical records
- Ability to travel to other local centers as needed

**Preferred Qualifications**:

- Understanding of occupational medicine and/or urgent care
- Experience collecting health insurance information and/or processing patient payments
- Experience with patient registration
- 6+ months of experience navigating computer systems, tools, and technologies - such as Microsoft Office, point of sale (POS), electronic medical record (EMR), or practice management and billing systems
- At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission._
- Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law._

RPO, #RED

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