Patient Care Coordinator
3 weeks ago
Duties include but not limited to:
- Engaging with patients to foster the practice-patient relationships
- Conducting phone calls, scheduling appointments, proper documentation, and collecting outstanding patient’s balances (surgeries or otherwise)
- Facilitating the financial transactions of surgical and office procedures (discussing costs and financial payment options)
- Optimizing the customer service experience of all our patients
- Provide patients with information about the doctor, services, and surgical and non-surgical procedures
- Monitors, reviews, and resolves patient account issues on assigned reports
- Communicates in an effective and professional manner with physicians, ancillary departments, surgery centers, office staff, insurance companies (as needed, not required), as well as patients and their families (all Patient Access customers)
- Communicates with law firms for personal injury patients (as they arise)
- Communicates with inter office and external vendors for office needs (as they arise)
- Other duties as assigned
THE IDEAL CANDIDATE MUST:
- Have minimum of 2 years patient care coordinating experience
- Have a proven track record in medical customer service
- Be an efficient self-starter, articulate, a quick thinker, detailed-oriented, and confident
- Have the ability to multi-task and be a team player
- Have excellent customer service skills and a caring personality
- Have a strong ability and willingness to learn medical procedures, terminology, electronic medical records software
- Have excellent computer skills and be proficient in Microsoft software including Word, Excel, and Outlook
- They will be patient and efficient to build rapport with patients and foster long-term relationships.
- They will embrace the practice philosophies, enjoy a team-based approach to work and appreciate our elegant work environment.
- Must have a great attitude and be presentable in appearance.
This Company Describes Its Culture as:
Detail-oriented -- quality and precision-focused
Outcome-oriented -- results-focused with strong performance culture
People-oriented -- supportive and fairness-focused
Schedule: This is an office based, full-time position. Work hours are generally expected to be 40 hours per week, Monday-Friday.
Pay: $21.00 - $23.00 per hour
**Benefits**:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- Monday to Friday
Work setting:
- Clinic
- In-person
- Private practice
**Experience**:
- Customer service: 3 years (required)
Ability to Commute:
- Houston, TX 77024 (required)
Ability to Relocate:
- Houston, TX 77024: Relocate before starting work (required)
Work Location: In person
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