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Front Desk Agent

3 months ago

Crystal River, United States Hampton by Hilton Full time

We are searching for an energetic - customer service driven - smiling face for our Front Desk Experience Must be able to work all shifts.

**Responsibilities**:

- Greet and welcome guests in a friendly and professional manner
- Check-in and check-out guests efficiently and accurately
- Answer phone calls and respond to guest inquiries
- Provide information about hotel facilities, services, and local attractions
- Handle guest complaints and resolve issues promptly and effectively
- Process payments and maintain accurate records of guest transactions
- Maintain a clean and organized front desk area

**Experience**:

- Previous experience in customer service or hospitality preferred
- Strong communication and interpersonal skills
- Ability to provide excellent guest service in a fast-paced environment
- Proficiency in using phone systems and other office equipment
- Familiarity with front desk operations, including check-in/check-out procedures and guest relations

As a Front Desk Agent, you will be the first point of contact for our guests, providing them with a warm welcome and ensuring their stay is comfortable and enjoyable. Your excellent customer service skills, attention to detail, and ability to handle various tasks simultaneously will contribute to the overall success of our hotel. Join our team today and be part of creating memorable experiences for our guests.

Pay: $13.50 - $14.00 per hour

Expected hours: 32 per week

Schedule:

- 10 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Morning shift
- Night shift
- Weekends as needed

Work setting:

- In-person

**Experience**:

- customer service: 5 years (preferred)

Ability to Commute:

- Crystal River, FL 34429 (required)

Work Location: In person