Medical Front Desk Coordinator

1 day ago

Wading River, New York, United States New York Health Full time
Medical Front Desk Receptionist Job Description

We are seeking a highly skilled and organized Medical Front Desk Receptionist to join our team at New York Health. As a Medical Front Desk Receptionist, you will be responsible for providing exceptional patient care and administrative support to our healthcare team.

Key Responsibilities:
  • Manage the daily opening and closing procedures of the office, ensuring a smooth and efficient workflow.
  • Welcome patients and visitors with a warm and professional demeanor, providing a positive first impression of our practice.
  • Assist in maintaining the reception area, ensuring it is clean, organized, and welcoming.
  • Answer telephones, respond to inquiries, resolve issues, and schedule patient appointments with accuracy and attention to detail.
  • Collect co-pays and balance the total finances of the office on a daily basis, maintaining a high level of accuracy and attention to detail.
  • Assist patients with completing necessary forms and documentation, ensuring all information is accurate and up-to-date.
  • Build and maintain patient records through the use of our practice's EMR system, ensuring confidentiality and accuracy.
  • Build, monitor, and maintain physician schedules according to suggested scheduling rubrics, ensuring efficient use of time and resources.
  • Assist with the daily distribution of quality assurance surveys and prevention screenings, promoting a culture of excellence and patient-centered care.
  • Monitor and respond to incoming messages from Care Team inboxes in collaboration with the nurse, ensuring timely and effective communication.
  • Monitor daily visit lists to ensure all patients who require appointments are scheduled appropriately, minimizing wait times and ensuring a smooth patient flow.
  • Protect patient privacy by adhering to HIPAA confidentiality guidelines, maintaining the highest level of confidentiality and discretion.
  • Contribute to a team effort by smoothly transitioning into other related daily roles as necessary, demonstrating flexibility and adaptability.
  • Maintain daily operations of the office by following standard policies and procedures, ensuring a high level of efficiency and productivity.
  • Perform tasks as assigned for special projects, demonstrating a willingness to learn and adapt to new challenges.
Requirements:
  • High School diploma with at least 1 year of experience in a healthcare setting.
  • Bachelor's Degree preferred.
  • Excellent oral and written communication skills, with the ability to effectively interact with patients, staff, and physicians.
  • Ability to accept direction and work within a team concept, demonstrating a collaborative and supportive attitude.
  • Possession of typing and computer skills, with experience in EMR systems an asset.
  • Strong customer service skills, with a focus on providing exceptional patient care and satisfaction.
  • Previous experience in a medical office setting an asset.
  • Spanish speaking preferred.
  • Must be willing to float between our Wading River and Riverhead offices.

We offer a competitive salary up to $22, as well as a comprehensive benefits package, including Tuition Reimbursement, Health Insurance on day 1 of employment, Dental, Vision, Life Insurance, Short and Long-term disability, 401k Plan, generous PTO time, 8 paid holidays (2 floating), and more. Please visit our website at [website URL] and follow us on Facebook for more information.

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