Current jobs related to Workforce Analyst- Patient Communication Center - Agoura Hills - UCLA Health
-
Patient Communication Specialist
2 weeks ago
Agoura Hills, California, United States University of California Full timeJob SummaryWe are seeking a highly skilled and customer-focused individual to join our team as a Patient Communication Representative. As a key member of our CPN/ICC Team, you will play a vital role in providing exceptional patient services over the telephone for assigned practices or service areas.Key ResponsibilitiesInitial Point of Contact: Serve as the...
-
Patient Communication Specialist
15 hours ago
Agoura Hills, California, United States University of California Full timeJoin Our Team as a Patient Communication RepresentativeWe are seeking a highly skilled and customer-focused individual to join our team as a Patient Communication Representative. As a key member of our Urology team, you will play a vital role in providing exceptional patient services over the telephone.Key Responsibilities:Provide high-level patient services...
-
Billing Analyst
18 hours ago
Agoura Hills, California, United States Cydcor Full timeBilling and Payment Analyst Job DescriptionCydcor is a leading provider of outsourced sales solutions, helping Fortune 500 and emerging companies achieve their customer acquisition, retention, and business growth goals.As a Billing and Payment Analyst, you will play a critical role in ensuring accurate and timely billing and payment processes, providing...
-
Patient Access Representative
3 weeks ago
Agoura Hills, California, United States UCLA Health Full timeAbout the RoleAs a Patient Service Representative on our CPN/ICCTeam, you will play a vital role in delivering exceptional patient care and service to our patients and families. This is a hybrid flex position that requires flexibility in working various hours and assignments based on operational needs.Key ResponsibilitiesProvide high-level patient services...
-
Patient Service Representative
3 weeks ago
Agoura Hills, California, United States UCLA Health Full timeAbout the RoleAs a Patient Service Representative on our CPN/ICCTeam, you will play a vital role in delivering exceptional patient care and service to our patients and families. This is a hybrid flex position that requires flexibility in working various hours and assignments based on operational needs.Key ResponsibilitiesProvide high-level patient services...
-
Fraud Analyst
3 months ago
Agoura Hills, United States Westlake Services Full timeFraud Analyst Agoura Hills, CA| On-sitePOSITION SUMMARY: This position will assess, investigate, and perform various tasks associated with potential loan fraud situations arising from originations or servicing departments. Those situations may be specific to an individual consumer account (or accounts) originated by a dealership or may involve the entire...
-
Fraud Analyst
3 months ago
Agoura Hills, United States Westlake Financial Services Full timeFraud Analyst Agoura Hills, CA| On-site POSITION SUMMARY: This position will assess, investigate, and perform various tasks associated with potential loan fraud situations arising from originations or servicing departments. Those situations may be specific to an individual consumer account (or accounts) originated by a dealership or may involve the...
-
Healthcare Communication Specialist
3 weeks ago
Agoura Hills, California, United States UCLA Health Full timeAbout This RoleAt UCLA Health, we are seeking a highly skilled Patient Communication Representative to join our CPN/ ICC Team. As a key member of our team, you will play a vital role in maintaining our reputation for outstanding patient and customer satisfaction.Key ResponsibilitiesContribute to the development and implementation of patient communication...
-
Billing Analyst
7 days ago
Agoura Hills, United States AppleOne Full timeJob DescriptionJob DescriptionJob Title: Billing and Payment Specialist Location: Agoura Hills, CA Job Type: Full-Time Department: Finance We are seeking a detail-oriented Billing and Payment Specialist to ensure accurate billing and timely payments for sales and orders. You will also align invoices with balance sheet reports, seek process improvements, and...
-
Agoura Hills, United States Western Veterinary Partners Full time**DISNEY PASS/Exotic Medicine** Veterinary Angels Medical Center, located in the beautiful hills of southern California, is searching for an associate veterinarian to join our team. This is a full-time or part-time role comprised of Monday-Saturday coverage (FT is 3-4 days/week). Our clinic has been providing exceptional veterinary care to a wide variety of...
-
Dental Hygienist
3 weeks ago
Agoura Hills, California, United States Armond Aghakhan Dental Practice Full timeJob OpportunityWe are seeking a dedicated and caring Registered Dental Hygienist (RDH) to join our team at Armond Aghakhan Dental Practice. As a key member of our clinical team, you will be responsible for providing exceptional patient care and education.Key Responsibilities:Deliver high-quality dental hygiene services to patients, including routine...
-
Fraud Investigator
2 weeks ago
Agoura Hills, California, United States Westlake Services Full time{"title": "Fraud Analyst Position", "description": "Fraud Analyst Job SummaryWe are seeking a skilled Fraud Analyst to join our team at Westlake Services. As a Fraud Analyst, you will be responsible for assessing, investigating, and resolving potential loan fraud situations arising from originations or servicing departments.Key Responsibilities:Assess and...
-
Fraud Investigator
2 weeks ago
Agoura Hills, California, United States Westlake Services Full time{"title": "Fraud Analyst Position", "description": "Fraud Analyst Job SummaryWe are seeking a skilled Fraud Analyst to join our team at Westlake Services. As a Fraud Analyst, you will be responsible for assessing, investigating, and resolving potential loan fraud situations arising from originations or servicing departments.Key Responsibilities:Assess and...
-
Patient Navigator
4 days ago
Woodland Hills, California, United States Tarzana Treatment Center Full timeJob Title: Patient Navigator IJob Summary:Tarzana Treatment Centers, Inc. is seeking a Patient Navigator I to join our team. As a Patient Navigator, you will play a critical role in connecting patients with the healthcare services they need to achieve recovery and wellness.Key Responsibilities:Conduct initial navigation screenings to determine the level of...
-
Cybersecurity Analyst
1 day ago
Auburn Hills, Michigan, United States zobility Full timeJob Title: Cybersecurity AnalystWe are seeking a highly skilled Cybersecurity Analyst to join our team at Zobility, a workforce management and staffing division of RGBSI. As a Cybersecurity Analyst, you will play a critical role in ensuring the security and integrity of our manufacturing systems.Responsibilities:Develop and implement cybersecurity strategies...
-
Community Center Operations Assistant
3 weeks ago
Fountain Hills, Arizona, United States Town of Fountain Hills Arizona Full timePosition Overview:The Town of Fountain Hills is seeking a dedicated individual for the role of Operations Support Worker within the Community Center.Key Responsibilities:This role involves providing essential support to the Community Center operations, ensuring a smooth and efficient environment for all visitors and staff.Qualifications:The ideal candidate...
-
Agoura Hills, California, United States After Action Full timeJob SummaryWe are seeking a compassionate and experienced Female Caregiver to join our team at the Women's First Responder Treatment Center. As a key member of our staff, you will provide essential support to our clients, ensuring their physical and emotional well-being throughout their treatment journey.ResponsibilitiesFacilitate daily activities, including...
-
Primary Therapist
3 weeks ago
Agoura Hills, California, United States Del Arroyo Recovery Center Full timeJob SummaryDel Arroyo Recovery Center is seeking a highly skilled and compassionate Primary Therapist to join our team. As a Primary Therapist, you will play a critical role in providing comprehensive clinical and case management services to our clients and their families.Key ResponsibilitiesInitial Assessments and Treatment PlanningConduct thorough...
-
Community Center Maintenance Specialist
1 day ago
Auburn Hills, Michigan, United States City of Auburn Hills Full timeJob SummaryWe are seeking a skilled and detail-oriented Community Center Custodian to join our team at the City of Auburn Hills. As a key member of our facilities maintenance team, you will be responsible for ensuring the cleanliness and maintenance of our community center.Key Responsibilities:Perform a variety of skilled and unskilled tasks in the custodian...
-
Data Analyst Intern
2 weeks ago
Agoura, California, United States AEG Full timeAbout the RoleWe are seeking a highly motivated and talented intern to join our dynamic and innovative team as a Data Analyst Intern. This position offers a unique opportunity to gain hands-on experience in the field of analytics and consumer insights within the fast-paced and competitive environment of the National Football League.Key ResponsibilitiesData...
Workforce Analyst- Patient Communication Center
3 months ago
**Description**
The Workforce Analyst will support the Patient Communication Center by making data related real-time decisions to alleviate impacts to Service Level and Performance goals. This requires strong analytical skills, timely communication, a sense of urgency and reliability in order to maintain visibility on an average of 1250 calls per hour, patterns and adherence trends. This data will be communicated in real time to all members of the administrative team to ensure positive overall service to our patients.
- Analyze and interpret data from daily reports and real-time dashboard to ensure the most efficient and timely workforce coverage.
- Address teams falling below the Patient Communication Center Service level goals and teams with Abandonment rates greater than the goal.
- Monitor, report out, and address agent performance and adherence to achieve expected call metrics such as Average Speed of Answer and Not Ready time.
- Allocate any available/idle patient communication representatives to queues with calls holding and adjusting skill proficiency within the Cisco system.
- Review weekly and monthly call system reports in order to identify opportunities for adjustments to staffing or workflows.
- Provide support to all patient communication representatives to improve inefficiencies.
- In the event of any queue issues, communicate with the telecom team, affected parties and management. Proactively recognizes potential issues and develops plans to address.
**Qualifications**:
- Skill in analyzing information, problems, situations, practices, and procedures to recognize alternatives and provide solutions.
- Knowledge to problem-solve with other members of the Patient Communication Center team and to effect change toward improvement of services.
- Skill in speaking clearly and using appropriate grammar. Must have pleasant and courteous telephone voice and manners.
- Demonstrated ability to work as part of a team while functioning independently, maintaining confidentiality in all assignments, and showing initiative in identifying and solving problems as they occur.
- Demonstrated ability to maintain composure when confronted by difficult situations and to respond professionally.
- Possesses strong customer service skills to promote pleasant and effective interactions with patients, staff, and doctors.
- Demonstrated ability to creatively integrate competing demands of a multidisciplinary setting into a productive working environment.
- Skill to organize workflow to accomplish established objectives.
- Ability to establish cooperative working relationships with administrators, physicians, peers, and the public.
- Skill in recognizing an emergency or high priority situation and taking appropriate and immediate action.
- Advanced organizational skills to ensure a workable, efficient office.
- Strong analytical skills, ability to parse complex data sets and identify trends
- Experience with various computer software and hardware including word-processing, knowledge of Microsoft Word, Excel, Outlook, CareConnect, and the internet.
- Typing skills to prepare forms and correspondence with speed and accuracy.
- General knowledge of medical procedures and terminology.
