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Strategy and Operations Manager, Consumer Support

1 month ago

New York, United States Google Full time

This role may also be located in our Playa Vista, CA campus.

**Minimum qualifications**:

- Bachelor's degree or equivalent practical experience.
- 4 years of experience in management consulting, operations, business strategy, investment banking, venture capital, or private equity roles.
- 3 years of experience working in a consulting firm in a B2C company in consumer tech/media/internet.
- 2 years of experience working with executive stakeholders and developing business strategies.

**Preferred qualifications**:

- MBA or Master's degree.
- 5 years of experience in professional services (e.g., consulting, investment banking) or a corporate strategy role.
- Experience in consumer internet and media industries.
- Experience with SQL.

**About the job**:
The Support and Services team is responsible for innovating our service models for YouTube’s Operations including creator support, consumer support, and partner engineering to optimize impact and cost/resource efficiency. The core capabilities of the team include defining and building alignment on strategy, setting measures of success, identifying critical initiatives, enabling change management with frontline teams and developing pilots to test new frontline models.

The US base salary range for this full-time position is $114,000-$167,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google.

**Responsibilities**:

- Structure, launch, and drive workstreams by developing hypotheses, and translating these hypotheses into work plans. Conducting analysis including YouTube case data, business drivers and operating metrics, and extract the right insights and implications.
- Prepare presentations and clearly communicate recommendations to YouTube’s executives and the broader organization.
- Work with cross-functional teams to align on recommendations, execute experimentation plans, and manage change successfully.
- Be a culture-carrier for the team.
- Determine how to solve the consumer support opportunities and problems.

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.

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