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Shift Leader

4 months ago

Philadelphia, United States Dunkin Full time

Shift Leaders are responsible for coaching Crew Members throughout their shift to execute Dunkin Donuts operational standards and deliver a great guest experience. They set goals, provide job assignments, and motivate others, celebrating successes and providing timely feedback to correct deficiencies.

**Responsibilities Include but not limited to**:

- Talk employees into, through, and out of position on each shift, communicating responsibilities, providing feedback, and recognizing achievements in a respectful manner
- Deploy team members appropriately to meet guests needs and service standards throughout shift.
- Support training of Crew Members as directed by General Manager or Assistant Manager.
- Communicate goals and hold team members accountable for performance during shift.
- Hold guests as highest priority and role model exceptional guest service.
- Drive sense of urgency through Crew Members to satisfy guests needs and resolve problems.
- Reinforce the use of systems, tools, and procedures throughout shift, while taking appropriate steps to correct deficiencies.
- Monitor team performance to ensure quality, service, and cleanliness standards are met throughout shift.
- Ensure restaurant standards and marketing initiatives are properly executed during shift.
- Monitor and ensure Crew Members comply with all policies and procedures related to cleanliness, food safety, and restaurant safety and security during shift.
- Report equipment issues, provide Crew Member performance feedback, and discuss other restaurant opportunities with General Manager.
- Comply with all restaurant, Brand, and franchisee policies.
- Ability to follow and implement food and health safety guidelines to precision are essential

**Qualifications**:

- Must be able to fluently speak/read English
- Math and writing skills
- Previous fast food/quick service restaurant experience required
- Previous managerial experience preferred but not required
- Guest Focus anticipate and understand guests needs and exceed their expectations.
- Problem Solving and Decision Making make good decisions based on analysis, experience and judgment.
- Building Effective Teams get the right people in the right places, enabling them to make decisions and celebrate success as a team.

**Benefits Include**:

- Competitive Hourly Pay
- Employee Discounts
- Medical Insurance with Company contribution (full time employees)

Brand: Dunkin

Address: 2654 S. 18th St Philadelphia, PA - 19145

Property Description: 304863 - PCG 01 LLC

Property Number: 304863