Medical Support Assistant

2 weeks ago

Chicago, United States US Veterans Health Administration Full time

**Duties**:
Incumbent performs as a Medical Support Assistant (MSA) within the Captain James A. Lovell Federal Health Care Center (FHCC) in the Ward Administration division of the Patient Administration Department, with duties and responsibilities in the inpatient wards of the medical treatment facility. The incumbent admits and/or discharges VA and Department of Defense (DOD) patients into/out of the hospital wards and facilitates inpatient care during length of stay. The duties of this position are performed on a regular and recurring basis in Medical/Surgical and Intensive Care units.**Duties for a Medical Support Assistant (MSA), at the full performance level, GS-679-5 include, but are not limited to**:

- Scheduling, canceling, and re-scheduling patient appointments and/or consults.
- Monitoring appointment requests form electronic sources.
- Verifying and updating demographics and insurance information.
- Coordinating administrative functions relating to emergency and non-emergency transfers to other VA facilities or private hospitals.
- Receiving and placing telephone calls, greeting patients, and relaying messages to staff.
- Resolving simple to moderate problems.
- Providing coverage for other units.
- Performing basic eligibility, co-payment and preauthorization requirements for specific coverage.
- Arranges transportation for patient appointments; processes bed control functions; collaborates with social workers, nurses, physicians, dieticians, and other staff from varying backgrounds to facilitate health care and treatment of VA and DOD patients during their inpatient stay.
- Performing additional duties as assigned.

**Work Schedule**: Monday through Friday, 7:30 am to 4:00 pm

**Relocation/Recruitment Incentives**: Not authorized

**Position Description Title/PD#**: Medical Support Assistant/PD00198F

**Fi**nancial Disclosure Report**: Not required

**Requirements**:
**Conditions of Employment**:

- Selective Service Registration is required for males born after 12/31/1959.
- Must be proficient in written and spoken English.
- You may be required to serve a probationary period.
- Subject to background/security investigation.
- Selected applicants will be required to complete an online onboarding process.
- Must pass pre-employment physical examination.
- Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
- Participation in the Coronavirus Disease 2019 (COVID-19) vaccination program is a requirement for all Veterans Health Administration Health Care Personnel (HCP) - See "Additional Information" below for details.

**Qualifications**:

- To qualify for this position, VA applicants must meet all requirements within 15 days of the closing date of this announcement, 05/31/2024.
- **Basic Requirements**:
**US Citizenship is required.** (Non-citizens may be appointed when it is not possible to recruit qualified citizens in accordance with VA Handbook 5005, Part II, Chapter 3, Section A, paragraph 3.g.).
- **ENGLISH**: Must be proficient in basic written and spoken English.
- **EDUCATION/EXPERIENCE**: Must possess six (6) months experience of clerical, office, customer service or other administrative work that indicates the ability to acquire the particular knowledge and skill necessary to perform the duties of the Medical Support Assistant.
- **OR**

Must have successfully completed one (1) year above high school. This education must have been obtained in an accredited technical school, junior college, college or university. One year of full-time academic study is defined as 30 semester hours, 45 quarter hours, or the equivalent in a college or university. (TRANSCRIPTS REQUIRED)
- **OR**

Equivalent combinations of experience and education are qualifying for entry level. (TRANSCRIPTS REQUIRED)
- **IN ADDITION TO MEETING THE BASIC REQUIREMENTS LISTED ABOVE, YOU MUST MEET THE GRADE REQUIREMENTS AT THE GS-5 LEVEL TO QUALIFY FOR THIS POSITION.**
***
**GS-5 (Full Performance Level)**
**Experience **One year of experience equivalent to the GS-4 grade level that equips you with the particular knowledge, skills, and abilities to perform successfully the duties of this position. At this grade level, experience consists of: interacting with internal and external customers; establishing and maintaining medical outpatient and inpatient charts as well as administrative records; verifying third party insurance and updating insurance information in automated systems; obtaining medical information from patients; coordinating information and actions related to patient care and services; and scheduling appointments.
- **OR**
***
**Education**:Successful completion of four years of education above high school level. This education must have been obtained in an accredited business, secretarial or technical school, junior college, college or university. One year of full-time academic study is defined as 30 semester hours, 45 qu

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