Medical Support Assistant
4 weeks ago
This Advanced Medical Support Assistant (AMSA) position is located in the PAS Department at the Jesse Brown VA Medical Center 820 S Damen Ave, Chicago, IL The Advanced MSA provides specialized and expert administrative patient support while working collaboratively in an interdisciplinary coordinated care delivery model.
DutiesThe Advanced MSA (AMSA) utilizes numerous advanced patient systems in support of multiple clinics involved in an interdisciplinary coordinated care delivery model.
Duties include, but are not limited to:
- Coordinates with the patient care team to review clinic appointment availability.
- Schedules new and established patient appointments.
- Tracks and facilitates completion of encounters and consults.
- Participates in team huddles and team meetings to manage and plan patient care.
- Sets priorities and deadlines, adjusting the flow and sequencing of the work to meet team and patient needs.
- Works with the team to reinforce the plan of care and selfhelp solutions and entering appropriate information into the electronic record.
- Monitoring preappointment requirements to assure readiness for patient visit/procedure (e.g., Xray, lab work).
- Manages electronic wait list to verify and validate accuracy and resolve issues.
- Participates and provides input in problem solving on operational issues or procedures in team meetings.
- Performs administrative follow up actions.
- Participates in and independently following up on team huddles by sharing information and collaborating with the medical team to assure continuity of care.
- Evaluates patient information and clinic schedule lists to determine whether patient is vested.
- Gathers information and collects/compiles data to meet the needs of the service.
- Educates providers about shared patients (those who receive their care at multiple VAs or those who have care in the community) and brings to the attention of the providers.
- Takes care of inventories, supplies, and office supplies.
Work Schedule: 1st shift 8:00am-4:30pm, 2nd shift 4:00pm-12:00am, and 3rd shift 12:00am-8:00am. Work schedule will be discussed at interview.
Telework:
Not Available
Functional Statement #: 000000
Relocation/Recruitment Incentives:
Not Authorized
Permanent Change of Station (PCS): Not Authorized
Financial Disclosure Report: Not required
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