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Broker Engagement Manager

4 months ago

Phoenix, United States Suvida Healthcare Full time

**Who We Are**
- _

At Suvida Healthcare, we are not just caregivers; we're compassionate advocates dedicated to enriching the lives of our cherished seniors. As a Team Member with us, you will embark on a fulfilling journey where your skills and empathy converge to make a meaningful impact on the well-being of an underserved community and their families. Our multi-disciplinary primary care program is built to address the physical, behavioral, social, and cultural needs of Medicare-eligible Hispanic seniors.

Celebrate diversity and inclusivity in a workplace that attracts, engages, values, rewards, and recognizes the unique needs and backgrounds of both, our patients and our team. We believe that a rich tapestry of experiences, shared interests, and perspectives enhances the care we provide, making us a stronger, service-centered, and more compassionate healthcare family and Employer of Choice Will you join us _Suvidanos_, to help achieve our Higher Purpose?
- _

**What Makes Us Unique**

***

We are an empowered primary care, clinical operations, and support team creating health equity through an exceptional clinical and consumer experience that improves the quality of life for the people, families, and neighborhoods we serve. We tailor our primary care program to the culture, language, social, and overall well-being of the seniors we serve.

***

**How We Work**
- Our Culture & Core Beliefs_
- Earn Trust
- Building Relationships
- Creating Joy
- Doing Right
- Improving Every Day
- Moving Forward

**What You’ll Do**

***

**Position Summary**

The Broker Manager is an essential part of the Growth Team at Suvida Healthcare. The Broker Manager is responsible for developing and maintaining relationships with health plan agents, brokers, and agencies with a focus on educating partner brokers and prospective patients on Suvida’s culturally relevant, comprehensive primary care model. The Broker Manager will be a pivotal resource for the Clinical and Neighborhood Engagement teams regarding Medicare eligibility and enrollment and will serve as resource internally and externally across assigned markets. He/she will play a key role in developing and executing the market Annual Enrollment Period strategy, helping prepare the company and the neighborhood engagement teams. Essential responsibilities consist of but not all inclusive:
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**Responsibilities**
- Develop and execute strategy to engage brokers in assigned region in partnership with Director, Growth, and market Neighborhood Engagement teams; Own relationship with brokerage Principals in assigned region.
- Serve as expert on Medicare and Medicaid, including Medicare Advantage plans, across assigned market; Provide insight to the Clinical and Neighborhood Engagement teams related to patient questions on health care coverage; Ensure all interactions are compliant.
- Use the Customer Relationship Management (CRM) Salesforce system to support growth of health plan agent relationships, Document broker of record for all patient referrals and associated activities and outcomes in Salesforce.
- Work closely with the Neighborhood Engagement teams to build and maintain relationships with insurance agents, partner Medicare Advantage plans, and field marketing organizations to drive a steady referral base.
- Educate health plan brokers on Suvida’s mission and service offering to better serve the Medicare-eligible Hispanic Adults.
- Responsible for tracking key brokers and agent Key Performance Indicators (KPI’s); Translates KPI metrics into actionable insights to inform broker engagement strategy.
- Collaborate with partner brokers to identify opportunities for joint marketing efforts, presentations, prospecting, and partnerships.
- Connect local health plan brokers with Suvida’s Neighborhood Engagement team to support activities in neighborhoods where Neighborhood Centers are located.
- Develop and organize Annual Enrollment Period initiatives in assigned region, including project management, training, and supporting field leadership.
- Work with the growth team to build and introduce Suvida's internal training and development program on Managed care and Annual Enrollment Period (AEP) growth.
- Manage the continued development of projects related to insurance eligibility and benefit management tools.
- Open to occasional evening and weekend work as business needs dictate.

***

**What You’ll Bring**

***

**Knowledge, Skills, and Abilities**
- 3+ years of experience working with Medicare, Medicaid, and Medicare Advantage plans
- 3+ years of leadership experience managing brokers, agencies or FMO’s.
- Proven sales history with health plan agents, brokers, and agencies
- Demonstrated understanding of health insurance eligibility preferred
- Experience developing and relationships with insurance payers and Field Marketing
- Organizations preferred
- Skilled in program development and management
- Proficient PC and Microsoft Office skills
- Strong interpers