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Digital Bill Payment Onboarding Specialist

4 months ago

Chicago, United States JPMorgan Chase & Co Full time

**JOB DESCRIPTION**
Own our Client’s Cash Management and Digital Bill pay product implementation experience end to end Use your Project Management expertise to manage complex treasury product implementations for JP Morgan Chase Clients from around the world.

**Job Summary**

As a Digital Bill Pay Onboarding Associate within the Commercial Bank you will lead a project team that supplies support for the implementation of Cash Management and Digital Bill Pay products and services. Partner with client and internal stake holders to help provide a best-in-class experience. In this role you are often the clients first true experience working with JP Morgan Chase.

**Responsibilities**:

- Identify, execute and lead innovative complex, large scale Digital Bill Pay client onboarding solutions focused on end-to-end ownership of the client experience
- Meet and connect with clients through WebEx, Zoom, and other collaboration technologies
- Build and maintain strong relationships with key partners in Relationship Management, Sales, Service, Operations and Product Management
- Manage client and partner expectations and understanding throughout the implementation process
- Exhibit ownership of implementations experience and own client satisfaction results
- Work with partners in Operations and Product Management to streamline processes
- Identify instances of business risk and show ownership of issues when they arise
- Scope client requests and translate business requirements into detailed technical specifications for treasury services
- Use Microsoft Office tools to document meeting agendas and minutes and project plans. Use of workflow tool for status updates and document repository
- Demonstrate creative problem solving and judgement and be empowered to escalate when necessary
- Manage client and internal partner expectations by establishing timeliness and dependencies with the goal to exceed expectations

**Required Qualifications, skills and capabilities**
- An appreciation for being a ‘keeper of our brand’ with 3+ years of applicable experience and a passion for delivering a consistent, stellar client and partner experience
- Technical project management experience or experience with complex treasury implementations and comfort in a fast paced, dynamic client-facing environment
- Ability to clearly communicate, partner and influence - leading others to a common goal
- Exhibit adherence to policy and procedures and meet or exceed established SLA
- Comfort in using technology such as WebEx, Zoom and other collaboration tools for enhanced client discussions
- Experience in coaching or mentoring employees and proven ability to successfully manage conflict
- Strategic thinking with the ability to adapt to change
- Microsoft Office Suite experience and project Management, Payments and Receivables experience or eagerness to learn
- Technical Consulting or business analysis experience in the Enterprise Resource Planning (ERP), systems integration or Application Programming Interface (API) space

**Preferred qualifications, skills and capabilities**
- Bachelor of Science or Bachelor of Arts Degree
- Passion for learning new operating models, technologies, and industry trends
- Technical client consulting experience to support technical roles
- PMP or other Project Management Certifications

**Joining our diverse and innovative global organization will provide you with endless opportunities for career and personal growth.**
- Become a part of our many Business Resource Groups, employees who come together on topics such as ethnicity, gender, age, accessibility, special interests and more
- Help the community through expansive volunteer opportunities
- Join one of our focus groups aimed at Innovation and Transformation, creating the future experience for our clients and employees
- Final Job Grade and officer title will be determined at time of offer and may differ from this posting._
- Some travel required (10%) to visit clients and internal partners._
- Please note this role is not eligible for employer immigration sponsorship. _

**ABOUT US**

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, we offer discretionary incentive compensation which may be awarded in recognition of firm performance and individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits