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IT Support Specialist
3 months ago
ICF is seeking an IT Support Specialist to provide on-site technical support for our clients.
Key responsibilities:
Responsible for project planning, requirements definition, logical design, acceptance testing, installation planning, training, implementation, and/or ongoing systems support. All work must be planned and coordinated with end users, technical systems analysts and programmers, as well as with other IT Systems Analysts. IT systems analyzed may involve multiple departments and/or agencies.
The IT Support Specialist must work within the department’s procedures, policies and technical focus. Additionally, this person must easily grasp complex situations, anticipate and proactively solve problems, and have advanced technical skills in the tools used by EP.
Basic Qualifications:
- High school diploma and 5 years of experience- At least 3 years of experience with:
- Troubleshooting, configuring, and administering Windows 10 systems independently-
- Experience with Active Directory, Windows Update process, advanced knowledge of Windows registry settings, file and folder security, knowledge of local/domain user security, Operating System troubleshooting-
- Experience consulting and providing recommendations and/or solutions for custom deployments-
- A+ certification
Preferred Qualifications:
- MCP/MTA Certification- Specialized experience in both Microsoft and Apple environments is a plus- Ability to perform complex technical analysis, work effectively in an independent environment, and communicate effectively other teams, managers and Government personnel
Working at ICF
ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.
We can only solve the world's toughest challenges by building an inclusive workplace that allows everyone to thrive. We are an equal opportunity employer, committed to hiring regardless of any protected characteristic, such as race, ethnicity, national origin, color, sex, gender identity/expression, sexual orientation, religion, age, disability status, or military/veteran status. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our
EEO & AA policy
and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
Read more about
workplace discrimination rights
, the
Pay Transparency Statement
, or our benefit offerings which are included in the
Transparency in (Benefits) Coverage Act.
Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position. The pay range for this position is:
$69,862.00 - $118,765.00
Nationwide Remote Office (US99)