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Guest Service Representative

3 months ago

South Elgin, United States Ricky Rockets Fuel Center Full time

Guest Service Represenative.

The Cashier/Guest Service Representative is responsible for delighting Ricky Rockets guests with prompt and courteous service, maintaining merchandise, and supporting store goals and initiatives.

**Requirements**:

- Essential Job Functions (RESPONSIBLE TO)
- Delivers guest service with a “how may I help you” attitude. Looks for opportunities to delight guests and follows instructions from store management.
- Ring all sales as discussed in the operations procedures.
- Assure proper sale and accounting of all currency/lottery during shift. Accurately account for price overrides, store use of merchandise, voids, returns and waste.
- Keep coolers, fast lane merchandise, store shelves, and displays fully stocked and always faced.
- Clean and maintain equipment and ready high-margin products such as coffee, fountain drinks, etc.
- Use suggestive selling techniques to suggest items to guests that complement their purchases and asks our guests if they are a rewards member at the beginning of every transaction.
- Ensure that the Store Management is made aware of all sales, cash, or operating discrepancies.
- Keep work areas cleaned and organized.
- Advise store management of any maintenance or safety problems.
- Practices safe working habits that align with company safety rules
- Adheres to all city, county, and state alcohol and tobacco and all other applicable laws and regulations
- Perform additional duties as assigned.

Preferred Qualifications
- Education ∼ High School Diploma or GED
- Experience ∼ All experience will be considered
- Knowledge/Skills ∼ Ability to speak, read, understand, and write the English language. ∼ Ability to perform accurate mathematical calculations ∼ High energy and strong work ethic. ∼ Excellent interpersonal skill. ∼ Strong guest service skills. ∼ Works well with others in a TEAM environment ∼ Sufficient visual acuity to check identification and process money. ∼ Ability to read and understand instructions for operation of electronic cash registers and other equipment.
- Other Considerations ∼ Stock shelves, make price changes, etc. ∼ Properly records time on the timekeeping systems. ∼ Understands that company funds are not available for personal use ~ Ability to stand for an entire shift~ Ability to frequently lift between 5 to 20 pounds~ Ability to occasionally lift to 50 pounds

**Job Types**: Full-time, Part-time

Pay: $15.00 - $17.00 per hour

Expected hours: 20 - 40 per week

**Benefits**:

- Employee discount
- Flexible schedule

Shift:

- 8 hour shift
- Evening shift

Weekly day range:

- Weekends as needed

Ability to Commute:

- South Elgin, IL 60177 (required)

Work Location: In person