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Medical Office Assistant

2 months ago

Milwaukee, United States Maximus Services, LLC Full time

**Description & Requirements**
Maximus is currently hiring for Medical Office Assistants to join our Veterans Evaluation Services (VES) Team in Milwaukee, WI. The Medical Office Assistant is responsible for assisting providers and veterans on exam days in any manner needed, general problem solving in a solutions

**Essential Duties and Responsibilities**:

- Perform all job functions in compliance with HIPAA policies.
- Adhere to local and externally relevant health and safety laws and policies.
- Gather and provide necessary information to providers; may include gathering forms, documents, and vital signs necessary to the evaluation.
- Provide a high level of customer service by greeting and directing all visitors, answering inquiries, confirming contact and appointment information, and otherwise facilitating a positive experience.
- Document all actions taken and other pertinent information as it relates to veteran and provider interaction.
- Clean exam rooms between each appointment and otherwise maintain stock and cleanliness of clinic throughout the day.
- Other duties as assigned.
- Arrive 30 minutes prior to scheduled exam
- Display snacks/water/flags/veteran material in the provider's waiting area and post VES signs in the door
- Greet each veteran immediately, obtain medical history, any diagnostic results or medical records and provide sign in sheet
- Provide information to the providers (worksheets/HX forms/day/face sheets), and assist with vitals (weight, height, blood pressure)
- Document and update OMS comments for everything you do pertaining to veterans and providers
- Keep all veteran's information private and confidential
- Assist the veteran in any way needed
- Always be courteous and respectful
- Adhere to local and externally relevant health and safety laws and policies
- Maintain cleanliness of the clinic/per-diem and exam rooms
- Communicate and assist other departments in a collaborative effort to expedite cases
- Work effectively within a team dynamic
- Adapt to new instructions, requests or procedures as provided
- Maintain a high sense of urgency at all times
- Must be willing to work onsite in our Milwaukee, WI. location
- Must have reliable transportation to drive to other locations in the Central region
- Valid driver's license required
- One to two years training and/or certification in the medical field preferred
- CPR certified preferred
- Intermediate knowledge of pertinent medical terminology
- Advanced verbal and interpersonal skills
- Advanced written communication skills, to include excellent grammar
- Advanced reading and comprehension abilities
- Advanced analytical skills and detail-oriented
- Advanced multi-tasking skills
- Advanced organizational and prioritization skills, with strong ability to meet strict deadlines
- Proficient typing skills
- Proficient with Microsoft Word, Microsoft Outlook, Adobe Acrobat, general internet research, and beginner knowledge of Microsoft Excel
- Must be willing and able to travel to provide support to other clinics in the Central region
- Must be willing and able to work some weekend shifts (Saturday and Sunday) as needed
- Must live in or near Milwaukee, WI.

Minimum Requirements
- High School Diploma or equivalent.
- Prior Medical or Customer Service experience is preferred.

EEO Statement

Pay Transparency
- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.

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