Medical Assistant/Receptionist

3 weeks ago


Milwaukee, United States Great Midwest Foot and Ankle Full time $18 - $23
Job DescriptionJob Description

Job Title: Podiatric Medical Office Assistant

Reports to: Office Manager

Job Purpose: To support Great Midwest Foot and Ankle doctors in clinic operations and in delivering patient care. All work should be delivered to standards and procedures established in Great Midwest Foot and Ankle and procedure manual or otherwise requested by Great Midwest Foot and Ankle doctors.

Duties:

The podiatric medical office assistant is expected to perform clinical, administrative, and other duties.

 

Clinical duties include:

· Coordinating activities of the patient visit to ensure an efficient and personalized experience: checking in, prepping, escorting to exam rooms, preparing exam or treatment rooms, answering questions, providing post-appointment service, monitoring the waiting room, and communicating patient specific needs and requests to the doctor

· Collecting patient information for medical histories and recording vital signs when necessary

· Explaining treatment procedures as needed to patients.

· Preparing patients for examination, assisting the physician during the examination, instructing patients about medication and other instructions, and preparing to administer medications as directed by a podiatrist

· Making castings of feet for custom orthotics

· Measuring for diabetic shoes

· Taking and developing X-rays for podiatrists

· Authorizing and telephoning drug refills as directed by podiatrist

· Removing sutures and changing dressings

· Setting up examining room instruments, supplies and equipment for patient visit

· Ensuring exam rooms are stocked appropriately ready for next patient

· Tracking inventory needs

· Keeping waiting room and examining rooms clean

· Preparing patient for procedures, provides assistance, and documents related data in the patient record

· Disinfecting and sterilizing instruments

· Performing and recording results for various lab tests done at the clinic

· Managing office emergencies.

Administrative duties include:

· Reception and greeting patients

· Answering phones and making phone calls

· Maintaining appointment schedule and managing recalls

· Prepping charts

· Verifying insurances

· Checking patients in and out

· Updating patient files

· Assuring information is complete for billing insurance companies and maintaining records

· Answering inquiries by phone and in person in a helpful, respectful and efficient manner

· Maintaining electronic medical record, including the patient chart. Performs tasks (including linking, uploading, and referrals) in support of patient care

· Collecting, processing, and documenting patient payments

· Closing the office at the end of the business day in accordance with documented policies and procedures

· Ensuring patient confidentiality at all times

Other general duties may include:

· Performing all other related clinical, administrative tasks or special tasks as required

· Providing all services with a customer service lens

· Handling any other duties as assigned.


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