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Receptionist Part Time

3 months ago

Madison, United States JAGUAR LAND ROVER VOLVO MADISON Full time

**Receptionist**

**We are seeking a part time Receptionist with excellent customer service skills and a winning attitude. This individual will receive calls into the dealership, determine the nature of the callers business, and direct the caller to their destination.**

** Position Hours: 3:00pm-7:00pm or 4:00pm-7:00pm 2 to 3 days a week and Saturday 9:00am-5:00pm**

**FIELDS AUTO GROUP**
**Fields Auto Group believes that employees are our greatest asset. As such, we treat all team members with respect and appreciation for their contributions to the company. We believe not only in providing ongoing training, but also rewarding outstanding effort.**

**What We Offer**
- ** Medical and Dental**:

- **401(k) Plan**:

- **Personal Time Off**:

- **Growth opportunities**:

- **Paid Training**:

- **Employee vehicle purchase plans**:

- **Family owned and operated**:

- **Health and wellness**:

- **Saturday Lunches**:

- **Discounts on products and services**

**Responsibilities**
- ** Answer phones and direct consumer to the proper department and follow up in a timely manner**:

- **Handle customer complaints diplomatically and refer complaining customers to the appropriate individual for resolution**:

- **Communicate with callers in a professional, friendly and efficient manner, striving to minimize the amount of time customers spend on hold**:

- **Assist the managers with various clerical duties as needed**:

- **Be friendly, professional, courteous and efficient when working with all customers and employees**:

- **Familiarize yourself with department structures & internal procedures for assisting customers efficiently**:

- **Calculate the customer’s bill using the dealership’s computer system**:

- **Receive cash, checks and credit card payments from customers and record the amount received on the repair order and/or counter ticket**:

- **Make change accurately and issue receipts to customers**

**Qualifications**
- ** Experience with Microsoft Office suite is a plus**:

- **Ability to communicate customers' interests needs and requests to management and sales personnel**:

- **Professional personal appearance